The General Manager is accountable to the Director, Property Management for directing the efficient day-to-day operations and maintenance of a sizable (in excess of 1 Million Sq Feet) Shopping Centre Complex(es).
DUTIES AND RESPONSIBILITIES
Annual Operating Budget: Prepares, monitors and controls the Shopping Centre’s Annual Operating Budget to ensure that resources are utilized effectively and operational needs and objectives, including completion of small and medium sized projects, are met.
On-Going Portfolio Operations: Ensures, through management of operations staff, that building systems (HVAC, Life Safety Systems, etc.) at all properties within the Shopping Centre are properly maintained to provide Tenants with consistent and high quality services.
Oversight of Marketing and Specialty Leasing: Monitors and approves marketing and specialty leasing activities within the Shopping Centre and make recommendations to increase effectiveness of these functions (e.g. increased foot traffic and revenue from specialty leasing activities).
Tenant Relationships: Responds to and resolves complex Tenant issues (e.g. rent disputes, late payments, tenant complaints) following established policies and precedents in order to protect company interests and maintain positive Tenant relationships.
Relationships with External Stakeholders: Builds trust and maintains positive and value-adding relationship with tenants, government authorities, businesses, contractors, other business units, customers, investors, general public.
Company Policies and Procedures: Develops and oversees the implementation of shopping centre specific policies and procedures, as well as enforces company policy and procedures to ensure effective and efficient operations and services.
Third Party Contracts: Develops specifications for, negotiates and administers service contracts with third party suppliers to ensure consistent high quality services for tenants and patrons.
Management and Development of Staff: Hires, directs, motivates and coaches Shopping Centre Staff to meet operating targets and build strong relationships with Tenants, Mall Patrons and Property Owners.
Any other job related duties and/or projects that may be assigned.
MINIMUM REQUIREMENTS Skills, Knowledge, Experience and Education
Bachelor’s degree in relevant field (e.g. Commerce, Finance, etc) or equivalent
7 years of relevant property management experience
Good skills with relevant computer software (e.g. Microsoft Office, etc.).
Excellent oral and written communications skills
Demonstrated conflict resolution skills
Good organizational skills.
Certificate in Property Management from recognized Post Secondary Institution or Industry Association is an asset
Commercial Real Estate License is an asset
Experience with JD Edwards is an asset.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.