The Assistant Director of Operations acts as principal assistant with assigned responsibilities to the Chicago Campus Director of Facilities Management Operations in the management of the operations and maintenance of building infrastructure and grounds on the Chicago Campus. Provide guidance and direction to administrative staff and other FM personnel engaged in day to day activities on the campus. Supports the University Community in all services provided by the Facilities Management Department and is the responsible administrative liaison ensuring compliance with pertinent code, ordinances, statutes and regulations. Assists in the department budget preparation process, from its development through implementation and reconciliation. Is accountable for departmental performance of short and long-term goals and objectives.
Works with the University community in accomplishment of the Facilities Management Department mission.
Serves as the primary Facilities Management administrator on the Chicago Campus interacting with the University Community on all facilities related business matters.
Directs Administrative Services Unit ensuring assigned work tasks are completed effectively and customer service and communication to the Community is maintained at the highest level.
Directs Operations Shop Supervisors and managers on day to day activities as required, providing oversight in response to campus upset conditions or emergencies respond to irregularities and in support of 24/7 coverage on campus is maintained.
Reviews and approves all campus expenditures for the Facilities Operations Unit and ensures budgets are current
Provides strong oversight to supervisors and managers in the on-going monitoring and training of employees ensuring compliance with University and department policy and procedures and in compliance with legally mandated training and safety provisions.
Develops and maintains and standard operating and reporting procedures for office staff, and emergency response participants.and maintained within allocated parameters.
Tracks and reviews customer surveys with internal Facilities Management staff, continually monitoring customer service levels of effectiveness and identifying and implementing remedial action plans as necessary.
Functions as a key participant in the hiring/evaluation process including interview, new candidate selection and performance evaluation of current FMO staff personnel on the Chicago Campus.
Senior management representative on labor/management issues and monitors thecompliance with collective bargaining agreements.
Functions as overall contract administrator for elevators and fire suppression systems on the Chicago and Evanston Campuses.
Initiates special projects as deemed appropriate, and undertakes and completes special projects as assigned on both the Chicago and Evanston Campuses.
Monitors and ensures compliance with University Conflict of Interest and all University policies.Recommends and takes corrective action as required.
Other duties and projects as assigned.
Minimum of ten years in construction, engineering, business or other related technical field or equivalent combination of educational training and experience from which comparable skills can be acquired within the facilities management discipline.
Minimum of ten years of progressively responsible and directly related experience in facilities and the construction work environment encompassing academic and research infrastructure in an institutional setting.Relevant experience in a university or college environment highly preferred.
Managerial and/or supervisory experience with a diverse work force including exempt/non-exempt, union/non-union staff.
Under the direction of Facilities Management Operation Leadership the candidate manages the district heating plant encompassing high-pressure steam boilers and the accompanying ancillary equipment in a safe and efficient manner along with all satellite cooling plant and there accompanying ancillary equipment, building HVAC and distribution of steam, hot water, chilled and condenser water is achieved and maintained on a recurring and reliable basis in the most cost effective manner and in compliance with the University’s Energy Sustainability Policy and applicable regulatory agency’s requirements. Must own or obtain a municipal Stationary Engineer License pertinent to the campus site and have a minimum of ten years of working on high pressure steam.
Manages the safe and efficient operation of all campus electrical systems including but not limited to switchboards, switchgear, panels, alarms, lighting systems, primary and secondary distribution systems, emergency/alternating power, light and power distribution equipment and other electrical equipment associated with building operation and environment. Working knowledge and understanding of a Building Automation System (BAS) is highly recommended.
Ensures regulatory compliance encompassing air emissions and NPDES requirements, working knowledge of OHSA, SMACNA, BOCA, NFPA, National, State and other associated building and electrical codes.
A thorough understanding to assist in the establishing or improving preventive and predictable maintenance schedules for all equipment and mechanical systems.
Demonstrate successful managerial leadership skills and ability to develop and lead a team of diverse, salaried and skilled union-represented employees to achieve defined strategic Facilities Management objectives.
Respond appropriately to assist emergency response personal at any time when on duty or on call to: test and maintain EM system’s including fire alarms, smoke alarms, and fire pumps and all life safety systems.
Proven ability to develop and maintain strong working relationships with people at all levels both inside and outside the University.
Strong customer service orientation and skills.
Ability to handle multiple, complex priorities concurrently.
Proven ability to research, write and disseminate information and provide required reports as requested.
Excellent oral and written communication skills, working knowledge and experience with facilities support software and Microsoft software packages (Excel, Word, Access, et cetera).
As per Northwestern University policy, this position requires a criminal background check. Successful applicants will need to submit to a criminal background check prior to employment.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highl...y collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.