<p>Background:</p><p><br />Facilities Management, a department of University Services, is responsible for the physical assets of the University to ensure a safe, reliable and welcoming environment for students, faculty, staff and visitors in support of the University’s mission of teaching, research and outreach. The University of Minnesota’s Facilities Management department maintains 23 million square feet, currently divided into 5 geographic areas, with an annual budget of $175 million. We employ 1,100 employees, represented by 22 unions. Our goal is to provide a customer-focused, accountable culture which delivers services in a cost effective and efficient manner.<br /><br />Description of Position:<br /><br />This position is responsible for all maintenance and custodial activities in team building(s) (approximately 1 M gross square feet) and serves as the customer’s single point of contact for the daily tactical facilities related work. This position focuses on the direct delivery of continuous cleaning and preventive maintenance in assigned building(s), directly supervising the maintenance and custodial personnel (including a custodial or facilities supervisor) for assigned building(s). Responsible for customer service and other facilities management support functions. Meets regularly with primary building contacts and is responsible for insuring ensuring that FM is meeting or exceeding customer expectations. Ensure environmental sustainability initiatives are integrated into all facilities operations. Reports to District Associate Director.<br /><br />Responsibilities:<br /><br />25% Leadership<br />Participates in district leadership team to develop strategic direction, set priorities and lead district wide initiatives.<br />Directly supervises a work team comprised of any combination of Trades, Mechanics, Building and Grounds Workers and/or Front Line Supervisors.<br />Engages consistently with front line staff for awareness of environment and challenges.<br />Assigns work for staff and monitors work in progress and completed work for quality and timeliness.<br />Responsible for hiring, managing the compensation process, and assigning personnel in assigned area.<br />Monitors and enforces uniform, attendance and employee conduct policies in a consistent manner.<br />Provides quarterly feedback and annual performance reviews of line staff and other direct reports.<br />Administers rewards and recognition program.<br />Understands and manages employees per appropriate union contracts.<br />Is an active problem solver.<br />Identify areas and processes that need improvement, and implements solutions<br /><br />15% Customer Success<br />Serves as the customer’s single point of contact for all facilities related work in team building(s).<br />Coordinates, seeks out assistance for and advocates for other facility related needs within these buildings (capital; security; health and safety; utilities; etc.).<br />Promotes customer-focused service in conjunction with other University Services departments.<br />Tailors service delivery in area to meet customer/departmental needs based upon service level agreements.<br />Meets regularly with customers’ building contacts to ensure FM is meeting or exceeding their expectations.<br />Upholds and promotes FM’s stewardship and facilities services responsibilities in District Operations at the University of Minnesota.<br /><br />50% Operational<br />Responsible for all maintenance and custodial activities in assigned area.<br />Conducts monthly safety meetings, monitors line staff for safe work practices and program compliance, maintains up- to-date safety manuals and Material Safety Data Sheets (MSDS) documentation.<br />Reviews, revises and manages building specific preventive maintenance programs for team buildings.<br />Monitor building automation systems taking appropriate action to resolve alarms<br />Conducts routine custodial inspections and assessments of all areas and provides feedback to appropriate personnel.<br />Manages line staff time card entry and approval, and approves vacation and sick leave requests of direct reports.<br />Responsible for key security and inventory within crew.<br />Monitors and assures procurement and timely distribution of parts, supplies, tools, uniforms and equipment to work sites.<br />Complies with all Team Leader accountability measures.<br />Prepares monthly reports as required. Responsible to track team’s performance against established criteria. Takes corrective actions to achieve goals.<br />Available to work flexible work shifts as determined by Associate Director and team activity needs.<br />Takes part in after hours/weekend/holiday on-call rotation.<br /><br />10% Finance and Budget<br />Manages labor, supplies, parts and project costs to meet budget targets.<br />Manage service work/contracts holding vendors accountable to performance expectations<br />Responsible for providing input in the development and management of the team-operating budget.<br />Provides support to the District Associate Director in the development of an annual business plan and capital budget based on the institution’s capital plan for team buildings.<br />Annually reviews FCA report for team buildings and updates as needed.<br /><br /><br />Essential Functions of Position:<br /><br />Responsible for all maintenance and custodial activities in team building(s). Serve as the customer’s single point of contact for all facilities related work including projects in team building(s). Promote customer-focused service in conjunction with other University Services departments. Directly supervise and develop staff including administering the performance management program, coaching and motivating employees to improve performance, and taking corrective action. <br /><br /><br />Work Environment:<br /><br />70-80% of work is performed in the field including University facilities and construction/remodeling sites. 20-30% of work is performed in a general office setting. This position may be exposed to equipment and machine areas, hot/cold areas, extreme weather conditions, tunnels and confined spaces.<br /><br />Supervision: <br />Positions in this classification have the authority to hire, transfer, suspend, promote, discharge, assign work, reward, and discipline and direct the work of other employees, and adjust grievances.</p>
<p>Minimum Qualifications:<br /><br />BA or BS degree<br />Minimum eight years of experience in a facilities management organization, including direct customer support.<br /><br />Preferred Qualifications:<br />Two years of management experience leading or supervising building maintenance and/or custodial work teams.<br /><br />Knowledge, Skills and Abilities:<br /><br />Knowledge of preventative maintenance principles and practices; custodial team-cleaning based operations; principles and practices used in large scale facilities maintenance and repair operations; automated maintenance planning and scheduling systems.<br />Knowledge of large scale building systems including electrical, plumbing, HVAC, building automation systems, fire alarms, machinery and custodial principles and practices. (Prior work as a maintenance mechanic or building operations trade work is a plus).<br />Ability to manage through subordinate supervisors; lead and give direction in a unionized setting; communicate effectively within a diverse customer and human resource base; manage conflict; team building.<br />Ability to negotiate with customers and internal/external service delivery partners.<br />Ability to lead, manage and direct the activities of other toward the accomplishment of goals and objectives.<br />Oral and written communication skills, analytical/problem solving and conflict resolution skills.<br />Ability to utilize CMMS (currently COMPASS) and other job related software tools and transition to upcoming IWMS (Tririga).<br />Ability to apply technology-based tools to collect, interpret and analyze critical management information.<br />Knowledge of Microsoft office suite including Word, Excel and PowerPoint.<br />Ability to foster a cohesive, collaborative and independent team environment that can make decisions in an effective and efficient manner.<br />Excellent problem solving skills and the ability to work toward smart solutions.<br />Demonstrated ability to motivate employees and build effective teams.<br /><br /> </p>
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