UW Medicine's IT Services department is looking for an outstanding Monitoring Analyst to join the team!
What are we looking for?
Patients Are First focus
Customer service mindset
Interpersonal skills and teamwork
Adaptability and flexibility
What are the perks?
Medical insurance at reasonable rates with TEN plans to choose from!
Dental Insurance at no cost to you OR your dependents...AND we have three plans for you to choose from!
10 paid holidays annually!
1 personal holiday every year!
Generous amounts of vacation and sick leave that you can feel good about taking (more than 5 work weeks in your first year) !
TWO Retirement plans to choose from – one even matches 100% of your contributions with immediate vesting!
Voluntary Investment program to save more towards your retirement!
Deferred Compensation program to save even MORE towards your retirement!
Flexible Spending Account...Tax Exempt!
Dependent Care Assistance program!
On-site Childcare Centers!
Long Term Disability insurance!
Life and Accidental Death and Dismemberment insurance!
U-PASS transportation program and discounted parking...PRE-TAX!
Tuition Exemption program – at the UW (and other colleges around the state)!
Housing resources and home buying options!
Auto, home, renter, and boat group insurance!
Valuable membership and merchandise discounts!
Federal student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program!
For all of the specific details on these benefits and more, please visit click here.
And now for some of the "official" language:
The Monitoring Analyst ('Analyst') acts as a subject matter expert (SME) assisting in the support of the centralized, real-time systems that monitor critical applications, systems, networks, and infrastructure at various sites. This position provides operational support ensuring the functionality of these systems as well as the applications and infrastructure they monitor. The Analyst works on projects that include designing, implementing, and integrating monitoring systems and their infrastructure that is critical to the UW Medicine enterprise. The Analyst promotes the vision of centralized enterprise monitoring and notification and implements UW Medicine Information Technology Services' (ITS) strategy, focusing on standard technologies and providing the IT community at both medical centers with well-supported services and tools consistent with the standards and guidelines within UW Medicine.
The Analyst assists with architecting or redesigning monitoring systems, supports centralized monitoring architecture, supports projects to enhance monitoring capability or functionality, gathers requirements and functional specifications, performs systems analysis, designs/develops or modifies existing and new programs, assists with the training of other teams in monitoring system use, and assists with vendor management. Additionally, the Analyst tests and troubleshoots complex critical infrastructure and systems/networks throughout their entire lifecycle. This position is involves regular interaction with internal ITS or cross-functional resources, and resolves and appropriately completes service desk tickets. The Analyst provides leadership and mentors staff who perform technical analyses on infrastructure systems. Additionally, the Analyst adapts and integrates existing software and hardware systems within UW Medicine. This position assists in the management and scheduling of the on-call schedule in support of a 24/7 production environment.
UW Medicine relies on enterprise wide technological solutions and electronic information to enable the quickest and most reliable health care for its customers. These systems must be available on a 24 x 7 basis in order to allow Physicians and Nursing staff access to vital patient information. If the systems are not available the potential for patient safety concerns and lost revenue is very real. The availability of the information, as well as the security of the information, is of the highest priority.
Analysis and Reporting (30%)
Applies system/application analysis, gathers, documents, analyzes, and finalizes monitoring requirements or functional specifications based on input from application and infrastructure support teams.
Analyzes and maintains ad hoc reporting of data center problems and performance/load; provides reports to technical personnel and management for review on a regular basis.
Defines reports and escalates problem events to the appropriate technical support staff, internal departments, departmental users, or vendor support staff; logs trouble tickets as needed.
Evaluates change control items and their impact to applications or infrastructure to ensure compliance with Service Level Agreements (SLA's) with clients.
Provides guidance to technical staff including reviewing work based on specific criteria relative to system and infrastructure monitoring and reporting under general supervision of Enterprise Monitoring Lead.
Design and Architect Monitoring Solutions (20%)
Assists with architecting or redesigning monitoring systems to maximize functionality, reliability and resiliency and to meet current and future functional specifications or requirements.
Evaluates, tests and demonstrates prototype and production systems, coordinating and integrating monitoring planning activities with Operations teams, Infrastructure teams and other stakeholders.
Develops implementation and test plans responsible for delivering solutions that meet customer's needs.
Researches, evaluates and recommends appropriate technology solutions.
Provides operational SME expertise to optimize the design and development of support systems that support application and OS performance monitoring, and business continuity/disaster recovery (BC/DR) and systems/data backup.
Assists in defining diagnostics and troubleshooting network and security elements.
Presents and trains other teams including management or leadership in monitoring system capabilities and enhancements.
Support Monitoring Systems (15%)
Triages issues with appropriate urgency on applications, network, SAN, physical infrastructure as well as physical infrastructure monitoring systems at various data centers and geographic locations escalating or involving appropriate campus or other IT Services personnel as needed.
Maintains and configures application monitoring tools and related diagnostic and reporting procedures.
Develops, tests and maintains scripts for various monitoring applications.
Effectively uses web applications, develops dashboards, interfaces, and reports using the most appropriate scripting languages or reporting applications in order to monitor applications, environmental, and network/infrastructure systems.
Performs network, application, or system diagnostic routines, as well as capacity planning, for monitoring systems.
Monitors and responds to local and wide area network alarms generated from UW Medicine network or infrastructure systems by coordinating with Team, System Administrators, Network Engineers, Campus NOC, and Help Desk personnel depending on the impact to one or both medical centers.
Actively monitors and reacts to physical infrastructure alarms generated from monitoring hardware and software tools that support HVAC, Uninterruptible Power Supplies, Fire Alarms, Water Detection Alarms, and Building Security Systems.
Performs system configuration changes necessary to develop/maintain the operational support of infrastructure and/or monitoring systems using appropriate web, database, or other applications/tools as required.
Project Responsibilities (15%)
Performs project tasks including setting appropriate expectations of customer requirement fulfillment.
Supports multiple, simultaneous monitoring projects from inception to completion and provides issue resolution.
Participates in cross-functional teams comprised of ITS staff, other medical centers' staff, and vendor staff to ensure timely completion of projects.
Assists in the planning, design and implementation of business resumption processes and projects including disaster recovery and business continuity planning.
Coordinates own work with Monitoring Lead, perform necessary related duties to build and maintain an effective centralized monitoring support infrastructure.
Support and Implement Operational Processes (10%)
Assists with the use of recovery and diagnostic routines documented by professional or technical staff.
Maintains and configures application monitoring tools and related diagnostic and reporting procedures to meet operational needs of a diverse customer base.
Develops and implements related standard operational procedures and support plans.
Supports the implementation and continuous improvement of scalable monitoring control processes.
Ensures proper approval, coordination and communication of systems and infrastructure changes by implementing required change control processes.
Participates in 24x7 on-call responsibilities.
Other Duties (10%)
Evaluates vendor solutions for enterprise monitoring, and data center management systems.
Maintains currency in electronic monitoring and other technologies, including open source, continuously develop associated skills and knowledge as required by Operations Management by implementing concepts appropriately.
Monitors and supports the team's adherence to established policies, processes and procedures.
Monitors and supports the team's process and configuration documentation is up to date.
Effectively communicates monitoring concepts and capabilities to our departmental customers and partners to include presentations and demonstrations.
Effectively documents processes, status, configurations, etc. in web based solutions such as SharePoint.
What you'll bring to the table: (minimum requirements)
Bachelor's degree in Computer Science, Information Technology, Business Administration or related field or equivalent combination of education/experience.
3+ years experience must include the following:
3+ years' experience in systems administration with Windows and/or UNIX/Linux based operating systems.
3+ years' experience with mainstream, centralized, enterprise-class monitoring systems such as BMC, Nagios, or SolarWinds.
Demonstrated experience with NLM Open Source applications.
Progressively more complex experience with enterprise level data center infrastructure support.
Strong scripting experience (i.e. Shell, PowerShell, or Perl).
Demonstrated experience with defining and documenting operational processes.
Ideally, you'll also have: (desired skills and experience)
Demonstrated progressive experience design, implementation and integrating both mainstream monitoring applications and Open Source solutions.
Familiar with HIPAA, change control and industry standard best practices.
Capable of balancing workload and upward communication.
Knowledge of IT accessibility issues for users with disabilities; familiarity with accessibility standards and best practices; experience testing for accessibility; and demonstrated ability to design content/applications with accessibility considerations.
What are some of the other tidbits that you might want to know?
The technical environment is highly complex and vital to the success of the UW Medicine mission.
Daily response to customer demands and imposed deadlines is required.
UW Medicine IT Services responds on a 24/7 basis to maintain operational performance.
The ability to prioritize and manage time wisely is necessary when responding to questions and conditions immediately.
Requires carrying a pager or other means notification and participation in on-call rotation.
Requires ability to lift and transport equipment of up to 50 lbs.
Valid Washington State Driver's license and clean driving record due to the necessity of transporting University owned assets.
Ability to communicate clearly in English, both verbally and in writing.
Appointment to this position will be contingent upon successful completion of criminal background and reference checks.
This posting may not include the complete description for the role.
The application process for UW Medicine positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process (i.e. Work Authorization, Criminal Conviction History, Cover Letter and/or others). Any assessments that you need to complete will appear on your screen as soon as you select
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