The Service Manager reports to a Property Manager and works to ensure apartment units and facilities for an assigned apartment community are in good working order and maintained to standards for MAA. Primary responsibilities include coordinating the maintenance team to ensure the repair and maintenance of property facilities and apartment units; prompt and courteous responses to service requests; an adequate supply of market ready apartments to meet leasing demand; property appearance which meets or exceeds standards. The Service Manager assists with hiring, training, and developing assigned staff which may include painters and/or landscaping staff.
Duties and Responsibilities
Supervises and coordinates on-site maintenance staff, including hiring, training, and coaching. May oversee the landscape and housekeeping functions of the property.
Receives, organizes, and prioritizes maintenance work orders. Performs services as requested by residents or preventative maintenance as required to keep equipment operating efficiently.
Ensures that work orders are completed properly and promptly by repairing or replacing equipment personally or by coordinating the efforts of the maintenance team.
Assists other maintenance staff with complex and/or labor intensive work orders to ensure jobs are completed safely and timely.
Contacts and oversees vendors for work not performed in-house. Inspects and approves contracted work completed.
Develops and maintains preventive maintenance schedule and assigns tasks for completion by maintenance staff.
Coordinates service staff to ensure market-ready turns of vacant apartment units to specifications as quickly as possible to meet leasing demand.
Monitors and regularly inspects the property, apartment units, landscape, and maintenance repairs for quality, readiness and safety. Identifies and addresses needs for improvement, repair and/or replacement. Operates a motor vehicle.
Keeps the maintenance shop clean, organized and in good working order. May order necessary equipment, parts and supplies for the community based upon the maintenance budget.
Communicates and shares information with property and regional management regarding overall property maintenance condition, status, and staff. Ensures maintenance goals and objectives are mutually understood and provides feedback. Ensures adherence to MAA policies and safety rules; complies with MAA policies for reporting incidents.
Ensures the resolution of resident issues and complaints in cooperation with the staff.
Works on-call as required by MAA’s 24-hour routine maintenance guarantee.
Performs other related duties as assigned to meet the needs of the business.
Knowledge, Skills, and Abilities
Thorough knowledge of heating and air conditioning unit repair and maintenance
General knowledge of the repair and maintenance of other household appliances, lighting fixtures, and plumbing
Knowledge and skills to operate common and specialized tools for repairs and maintenance
Ability to visually inspect units, grounds, and other aspects of the property to determine adherence to standards
Supervisory and leadership skills to delegate and guide the work activities of others
Skill and ability to clearly and concisely communicate verbally and in writing
Knowledge and skills to organize, prioritize, and meet deadlines
Customer service and problem-solving skills
Ability to read, interpret and apply written instructions for repair and maintenance of equipment
Attention to details
Basic computer/technical skills to operate mobile computing or communications devices
Physical and Environmental Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is required to sit, stand, bend, walk use hands and fingers to control objects, reach with hands and arms, climb stairs and ladders, balance, stoop, kneel, crouch, crawl, talk, and hear. The associate must be able to lift 25 pounds individually and up to 50 pounds with assistance devices (dollies, hand trucks, additional persons).
Must be able to see and read to complete forms, read reports, and visually determine the correct working order of physical aspect of units and other property facilities. Frequently needs to see small details.
While performing the duties of this job the associate primarily works in an outdoor environment exposed to adverse weather conditions as well as dirt and/or dust.
High school diploma/GED and three to five years of experience in facility maintenance and/or mechanical repair required, or an equivalent combination of experience and education
HVAC experience required
EPA Type II or III or Universal license required; CAMT is required in Florida only
Valid driver’s license from the state of residence required
We believe it is only through our greatest asset, our associates, that we transform properties into communities, and apartments into homes. If you are looking to join a company that is devoted to creating an atmosphere of excellence, and to creating a sense of community for our residents, then MAA is the perfect company for you! Explore MAA Careers for the opportunity that might be waiting just for you, or continue reading to learn more about the many benefits of working for MAA.MAA considers applications for employment submitted online only.________________________________________Benefits of MAAWe want to ensure that choosing to become an MAA associate is as much the right decision for you as it is for us. That is why MAA offers a variety of programs and benefits to meet your needs. MAA offers a comprehensive benefits package to meet your needs, whether you are full-time or part-time, at the start of your career or heading into retirement. Here are just a few of the benefits MAA offers:•Medical, Dental & Vision Insurance •401(k) Savings Plan •Apartment Discount •Employee Stock Purchase Plan •Paid Time Off •Tuition and Certification Reimbursement •Life & Disability Insurance •Free Confidential Counseling •Supplemental life insurance