ASGE employs two Operations Managers who comprise the Operations Management team, under the direction of the Chief Operating Officer. Each Operations Manager is charged with managing multiple aspects of the ASGE Headquarters building which also encompasses the Institute for Training and Technology (IT&T). Overall maintenance of the physical plant, land and property is the responsibility of the Operations Manager(s). Scheduling adequate support for events and programs within the property is the responsibility of the Operations Management team. Managing the Front Desk/Concierge operation is a responsibility of the position as well. Additionally, compliance and oversight of related functions, as outlined below, are also duties of the Operations Manager(s).
Position responsibilities include, but are not limited to:
Building/Property Maintenance – Comprehensive responsibility for provision of building and property maintenance, operation and preventive services. This includes contract/adjunct services management, including, but not limited to:
Maintain, clean and proactively service interior and exterior of building, including terrace
Maintain, clean and supply restrooms and locker rooms
Replace light bulbs
Requisition supplies and equipment
Move furniture, equipment, supplies and boxes
Set, arrange/remove decorations, tables, chairs, etc. to prepare facilities for events and meetings
Scheduled maintenance and cleaning
Minor electrical maintenance
Minor plumbing maintenance to provide operable and efficient plumbing capabilities
Minor painting, carpentry and masonry work to provide operable and efficient facilities
Minor HVAC work (e.g. adjusting and calibrating thermostats, pneumatic controls and HVAC) to maintain a comfortable temperature for employees and proper equipment operation
Perform scheduled and "as needed" inspection and preventive maintenance on tools and equipment to maintain operability
Trash/waste collection, including recycling and medical waste management
Maintenance Staff Oversight – Management of Operations Maintenance staff member whose responsibility will include general upkeep and preventative maintenance of the facility and property, as noted above.
Contract Services Management – Secure and maintain contracts for any outsourced services including but not limited to:
Security Monitoring Company
Internal Building Maintenance
External building maintenance
Secure contracts for project-specific work including:
Ensure that contractors supply current insurance certificates
Regulatory Compliance – Ensure organizational adherence to community codes by working with individual departments within the municipality.
Security System Alert
Fire Alarm Alert
Failure of any building related equipment/system integral to business operations
Systems Testing – Determine maintenance and testing schedule and coordinate testing for internal building components.
Fire Suppression System
Facility Event Management – Scheduling support staff for events conducted within the property.
Knowledge of software management system to accurately schedule staff support and manage services/components to support events.
Coordination of outside services, vendors, deliveries/shipments and equipment needed to deliver events.
Coordinate and schedule necessary support staff (internal and external) to deliver events.
Security/Building Safety – Under the guidance of the Chief Operating Officer, implement and security systems and procedures.
Implement key card system including operation of system software, creating new key cards, administration of building access forms, keeping additional cards in stock.
Administer the distribution of keys and duplicates. Only authorized employees will have keys that offer access to specified areas of the building.
Train employees on safety and security procedures.
Front Desk Management
Welcome guests and attend to their needs
Add names/welcome to welcome sign
Announce visitors to hosts and complete Visitor’s Log procedures
Assist with general requests; copies, taxi and dinner reservations, etc.
Receive US Mail and Manage Parcel and Order Deliveries
Complete parcel log with date received and intended recipient
Secure parcel in Front Desk if not picked up or deliver to recipient, as time permits
Direct drivers and delivery to Loading Dock for larger deliveries
Skills and Experience
The Operations Manager must be pleasant, organized, diplomatic, prompt, creative and efficient in managing multiple activities and projects. The Manager must have strong positive interpersonal skills, with the ability to work effectively with people of varying backgrounds, responsibilities and skills. Member physician interaction, corporate representatives and senior management are groups with whom the Manager will have interaction regularly. Moderate technological literacy is required, including proficiency with the Microsoft software suite as well as customized security and operational software, as necessary.
Professional presentation and demeanor is essential; negotiation skills are a plus. The ability to organize tasks, deliver project results on a timely basis, prioritize and lead an events team during programs is crucial. Proactive planning and incorporating creative approaches to coordinating facility maintenance is mandatory. A minimum of three years of relevant experience (building operations, hotel/facility management), is preferred.
The Operations Manager must have the ability to function effectively in a team environment as well as be a strong individual contributor. The ability to balance work on short-term projects requiring rapid responses with work on long-term projects is essential. Of key importance is the ability to work well under pressure. Additionally, the Manager is required to work a non-traditional schedule and must be able to work early mornings, evenings and weekends frequently. The Manager will be required to manage and coordinate small to mid-sized projects and work with multiple contractors, regulatory processes and facility demands. The Manager, in concert with the Chief Operating Officer, will oversee the activities of the Operations Maintenance Assistant and the Building Maintenance Consultant, and is responsible for daily maintenance, facility cleanliness and facility operation activities.
About American Society for Gastrointestinal Endoscopy
The American Society for Gastrointestinal Endoscopy (ASGE)
Since its founding in 1941, the American Society for Gastrointestinal Endoscopy (ASGE) has been dedicated to advancing patient care and digestive health by promoting excellence and innovation in gastrointestinal endoscopy. ASGE, with more than 12,000 members worldwide, promotes the highest standards for endoscopic training and practice..., fosters endoscopic research, recognizes distinguished contributions to endoscopy, and is the foremost resource for endoscopic education.
ASGE's Mission Statement is:
"To be the leader in advancing patient care and digestive health by promoting excellence and innovation in endoscopy"