Job Responsibilities include (but are not limited) to:
Manage, under the direction of the firm’s executive leadership, a healthcare Portfolio of approximately 300,000 SF in and around the Philadelphia, PA, MSA.
Work in a fast-paced work environment while managing conflicting priorities.
Primary responsibility for all work order processing and third party dispatching for service requests affiliated with the Portfolio, first responder to emergency calls.
Negotiate, track and arrange for preventative maintenance contracts, repairs and maintenance, and Certificates of Insurance, among other matters, through the utilization of the Angus Anywhere work order management system.
Correspondence with tenants and clients via letters, email and telephone regarding their rent and service needs.
Maintain strong rapport with Tenants and Facilities Maintenance Personnel.
In conjunction with the Asset Manager and/or Director of Leasing, facilitate new and renewal leases, for the Portfolio.
In conjunction with the Asset Manager and/or the Director of Construction, facilitate budget, design and implementation of capital expenditures and tenant improvements.
Work with Accounting and Management to set annual budgets for each project and to distribute regular reports to owners and tenants in addition to accurately forecasting upcoming expenditures based on management expertise, prior spending, price increases and inflation.
Develop accurate monthly, quarterly and annual financial reports in accordance with Owner’s reporting requirements.
Regularly travel to properties for meetings and walk-throughs; build relationships with tenants.
Prepare for and lead “owner” meetings with physicians and/or other third party investors for each managed property.
Create requests for proposals and review submissions from various service contractors for property management needs and from general contractors, architects, interior designers, etc. for ongoing suite build-outs as well as for preventative maintenance contracts.
Create and assemble all documents for a Tenant Guide for each tenant at each property with basic information about the property and its management – including instructions and schedules for different aspects of the building: fire alarms, service requests, Access Control, HVAC schedule, lighting schedule, emergency contact information, etc.
Create and maintain signage directories.
Establish efficient long-term practices for each building and a relationship with each tenant, resulting in minimizing expenditures and maximizing value to the Owner.
Support office operations in the following responsibilities:
Complete annual “strategic” management reports; submit regularly updated financial, property condition and leasing statements to Management and Owners.
Required Knowledge, Skills and Abilities:
Meticulous attention to detail, systematic organizational skills
An energetic work-ethic
The ability to multi-task with ease
Capacity to work alone
Experience with property-level financial reporting and experience with the management of healthcare properties.
Must have strong knowledge and experience with Microsoft Office Programs, including: Outlook, Word, Excel and PowerPoint.
Should self-identify as a “teachable” employee and possess a “can-do” attitude, professional correspondence etiquette and strong interpersonal skills.
Should take initiative and be committed to producing quality outcomes in work completed independently and as part of a team.
Education and Experience:
Bachelor’s Degree in Business or Management preferred
Real estate, property management or customer service experience
Certified Property Manager (CPM), Real Property Administrator (RPA) or have a similar certification(s) preferred
Additional Salary Information: Annual performance bonus part of compensation package
Anchor Health Properties is a nationally focused, full-service development, management, and investment company with approximately 33 employees and primary offices in Wilmington, DE, and Charlottesville, VA. The firm currently maintains satellite offices with employees in Washington DC; Knoxville, and Nashville, Tennessee; and Charlotte, North Carolina.
The AHP team takes a strategic approach ...to navigating the extremely competitive healthcare marketplace, considering multiple key elements, including retail drivers, customer experience, branding, and efficiency of each project. We develop and manage projects that respond to the new healthcare industry landscape of employed physicians, team-based care, the need to optimize assets and reduce duplication, and the integration of care and technology. Our combined project portfolio includes a rich diversity of hospital and healthcare facilities, including two million square feet in managed healthcare properties and multiple hospital and outpatient projects in active development, varying in size from 20,000 to over 2500,000 square feet. Our customers in development are the hospital administrators, physicians, practice managers, tenants, architects, contractors, and consultants with whom we develop the real estate that we subsequently own and manage. Our customers in management range from REIT’s, private equity investors, physicians, private investors, and ourselves.
As a Company, we believe that the collective value added by our employees results in an organization where the “whole is greater than the sum of its parts.” We bring an attitude of humility to our work that results in each employee having the ability to be a part of something much bigger than themselves and any one person. We strive for excellence and attention to detail in our approach to engagements, and apply an “ownership mentality” to our work. Each employee is expected to consistently deliver their best work, take pride in the results and provide a positive experience for clients and firm relationships, while participating in a constructive, engaging work environment for the benefit of the Anchor team. Given that we are only as strong as our weakest link and our last project/deliverable/client experience, it is critically important that employees – and particularly those in leadership and client relationship positions - embrace being a part of the team and bring these characteristics to the office and to engagements. As a result, we are keenly focused on hiring and retaining best in class talent within the organization.