As a member of the GSD Facilities Management Team and reporting to the Director of Facilities Management, the Facilities Operations Supervisor is responsible for providing superior customer service and performing a range of facilities duties to contribute to the successful management of all GSD spaces. The Facilities Operations Supervisor will play a key role in coordinating and providing support for multiple facilities activities, maintenance, and operations within the GSD, focusing primarily on HVAC, electrical, utilities, life safety, and maintenance operations and repairs, including operating and capital project support.
Typical Duties and Responsibilities:
Plans, prioritizes, and reviews work of maintenance tech, Harvard departments, and vendors responsible for mechanical and electric systems, lighting, plumbing, carpentry, masonry, life safety, utilities, and ground; plans and coordinates facilities repair and maintenance activities to assure timely and effective completion of work.
Develops excellent working relations with GSD community; coordinates services, contractors, and vendor schedules within the community.
Manages work order tracking system to assure work requests and preventative maintenance programs are assigned, addressed, and completed in a timely fashion. Brings together metrics to support decisions on preventative maintenance efforts and maximize use of resources.
Supervises in-house maintenance technician.
Manages small and mid-size operating projects including summer office turnover; develops budget, schedule, and construction documents.
Assists with development of capital projects; incorporates CAPS requirements; and acts as assistant project manager.
Maintains and assists in prioritizing vendor supplied facilities condition assessment; updates as required; and uses information to update yearly facilities condition index.
Oversees and monitors the performance of facilities inspections of facilities to assure compliance with regulatory requirements; conducts tours with city inspectors.
Maintains safety of people and property; ensures compliance with codes and regulations; acts as liaison with HUEH&S to implement safety programs and makes recommendations for improvements; serves as safety officer, identifying and mitigating concerns.
Serves on LEMT (Local Emergency Management Team); assists in emergency planning and response to facilities emergencies; assists in development of LEMT manual.
Monitors BAS (Building Automation System) to provide comfortable and energy efficient environment; responds to heating/cooling complaints and coordinates resolution.
Works with the Director of FM across a range of areas, including: budget management; assisting with budget development for in-house and operating projects, operations, and repairs; vendor selection; and reviewing associated invoices and PCard preparation.
Maintains furniture inventory; assists in development of furniture standards.
Coordinates furniture moving and storage.
Works with department, GSD, and university in implementing sustainable practices.
On call 24/7 for building emergencies and questions.
Acts as GSD representative with various university constituents such as FMO, EHS, Procurement, and furniture partners.
Responsible for supervising one full-time maintenance technician.
Supervises work of vendors.
Emergency Status Designation: Critical. Requires site presence during emergencies; must be available for emergency calls during non-business hours and to determine response. A cover letter along with a resume is required in order to be considered for this position.
Tasks can require repetitive stooping, bending, reaching, and carrying.
Climbing stairs, ladders, and staging.
Regularly walking up to 1 mile to provide service at different locations.
Includes office settings; mechanical and electrical spaces; roofs; exterior weather conditions; and construction sites.
Environmental conditions vary.
Salary Grade: 056
Union: 97 - Non-Union,Statutory Supervisor
HS diploma, and 5+ years demonstrated experience in facilities, construction, and OSHA requirements. Has understanding of building trades. Has the ability to read construction documents. Experience with Microsoft Office: Word, and Excel.
College degree in related field preferred.
Presents a professional demeanor with customers and colleagues to provide superior customer service.
Must be able to handle stressful situations calmly, professionally, and tactfully when dealing with both internal and external customers.
Must have strong organizational skills and be excellent with details and follow-up.
Must be able to manage changing priorities and accomplish multiple detailed tasks to meet deadlines.
Must have excellent written and oral communications skills.
Good judgment, ability to prioritize work and meet multiple task deadlines, and strong problem-solving skills required.
Must be able to work independently, be proactive, take initiative, and be punctual.
Comfortable working with hazards associated with position.
Building automation system experience and/or construction software experience a plus.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
About Harvard University Graduate School of Design
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. Harvard faculty are engaged with teaching and research to push the boundaries of human knowledge. For students who are excited to investigate the biggest issues of the 21st century, Harvard offers an unparalleled student experience and a gen...erous financial aid program, with over $160 million awarded to more than 60% of our undergraduate students. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world.