At the University of Minnesota, we are dedicated to changing lives through research, education, and outreach. The Office of Information Technology – the University’s central IT department – offers an environment of trust, collaboration, and mission-focused work. Join our team and help us make a positive difference to the University as a Data Center Infrastructure Administrator!
The ideal candidate will be a self-directed team member with a desire to learn. In this role, you’ll bridge the gap between facilities infrastructure and IT infrastructure and collaborate to define and complete projects.
Coordinate within cross-functional teams to support and maintain the Data Center environments. Adhere to industry standard hardware installation and cabling practices.
Provide operational support. Fulfill the role of Tier 3 for escalated service desk support. Provide guidance to less experienced staff.
Asset management and documentation.
Generate and maintain up-to-date system/process documentation.
Monitor system and performance metrics using standard tools, autonomously responding to trends as appropriate to maintain or exceed expected performance. Develop reports as needed for service analysis.
Assist with Data Center space planning. Use CFD tools to simulate load changes to aid in data driven space planning.
Assist with the maintenance and audit of access control and key system for DC IT facilities.
Maintain environments that adhere to audit compliance (HIPAA, FERPA, PCI as required).
Supervise the day to day interaction with student workers.
Generate post-mortem reports detailing root cause and process modification in response to service outages/failures.
Participate in on-call rotation, which involves carrying a communication device and includes the expectation to respond during non-business hours to resolve production problems and perform scheduled off-hour activities.
Keep current on industry standards, emerging technologies and services.
MN State Retirement System (MSRS) pension plan - tax deferred.
13 paid vacation days per year (starting accrual rate), in addition to 13 paid sick days and 11 paid holidays.
Reduced tuition opportunities covering 75% - 100% of eligible tuition.
Excellent and affordable health care benefits.
Wellness program with opportunity to earn lower health care rates.
Annual merit increase program.
Bachelor's degree in a related field OR a comparable combination of education, training, and experience.
Experience and proficiency in supporting IT Data Centers and a strong desire to keep learning.
Knowledge, Skills, and Abilities:
Demonstrated commitment to promoting diversity in the workplace.
Excellent collaboration skills.
Ability to work independently to define and complete projects.
Action oriented with an energy and enthusiasm for taking on new opportunities and challenges.
Commitment and ability to build strong relationships with stakeholders and deliver effective solutions.
Experience supporting environments across hybrid infrastructure (cloud and on-premise).
Exposure to cloud-based infrastructure, such as Amazon Web Services (AWS).
Familiarity with common industry standards, models and frameworks such as ITIL, NIST, ISO 27000, PCI and project management practices.
Working knowledge of electrical, HVAC, alarm and fire suppression systems.
Working knowledge of Data center thermal modeling using Computational Fluid Dynamics (CFD).
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.