The Facilities Operations Manager (FOM) is responsible for safely managing the operational demands for their assigned facilities or properties on the Longwood Campus. The candidate must be able to organize and prioritize multiple tasks and projects, effectively manage through stressful situations, and consistently make effective, high quality decisions; must understand and develop open, proactive, effective and consistent communication with occupants and department coordinators. The candidate will have overall responsibility and oversight of maintenance and operations and contract management services for the areas of responsibility.
The candidate must be capable of actively monitoring building system performance, energy usage, appearance and esthetics which require considerable walking and climbing. Knowledge of building systems, HVAC, electrical, mechanical, and services are required to perform cause analysis and implement corrective actions, audits of maintenance tasks for workmanship and completeness and to identify systems/components in need of repair or replacement. Active monitoring of operational services and work occurring within their facilities, and reinforce facility standards with all those performing services.
The Facilities Operations Manager will frequently communicate with occupants and department coordinators to manage repairs/replacements of buildings systems/components, renovations, organize planned and unplanned system shutdowns. The FOM will ensure coordination and completeness of renovations by the Engineering & Construction group. The FOM will act as the Planning Department coordinator with Custodial, Waste Removal, Recycling, and Projects.
The candidate will participate and contribute to the Facilities Group long range and strategic planning, as well as assist in the development and tracking of the detailed, zero-based annual operating budget. The candidate will develop and implement innovative processes and programs that reduce operating costs, improve efficiencies and increase productivity. While also monitoring and managing contracted services as required – including initiating purchase orders for goods and services within area of responsibility, actively monitoring performance criteria per scope of work and contractual agreements, periodic bidding and change orders. Which at times may require assisting with implementation and management of new and existing maintenance service contracts – i.e. elevators, facilities maintenance, sterilization, pest management, waste water management, etc.
The candidate must have an attention to detail to review bids and invoices, actively monitor trend data and contractor performance indicators. While proactively managing all building infrastructure services in accordance with HMS standard processes, procedures, goals and values. Continuous learning, industry experience and exposure is a necessity. This will occur through participation in benchmarking, industry education seminars and conferences which may require occasional travel.
Salary Grade: 059
Union: 00 - Non Union, Exempt or Temporary
Bachelor's Degree required. 8 years of progressively responsible experience as a Facilities Management professional including building systems function and diagnosis - cause analysis; contract administration; project management in a research based or related environment.
Certified Facility Manager (CFM/Pro-FM) or other professional licenses or certifications a plus; LEED Certified for Existing Buildings, Experience with managing multiple vendors and small capital/expense projects; Superior relationship management skills; Ability to function effectively in a fast paced, demanding work environment; Computer proficiency with MS Office, Computerized Maintenance Management Systems (CMMS), Building Automation Systems (BAS); Excellent interpersonal, communication and organizational skills. experience as a Facilities Management professional with demonstrated skills in areas of: Customer Service - coordination, and response.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 45791BR
About Harvard University
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.