Reporting to the Zone Manager (ZM), the Assistant Zone Manager (AZM) assists in the direction and coordination of the activities and functions of the assigned zoneâ™s maintenance and trades staff within the noted zones in the supervision of the day to day operations including but not limited to heating, ventilating, air conditioning (HVAC), plumbing and piping, fire protection, and general building maintenance, trouble shooting, building automation systems and building maintenance systems. Scheduling and planning work, assuring quality of work, managing operational budgets, using appropriate information technology and business applications, along with effectively communicating with customers as well as Facilities Services' staff.
Work directly with the ZM, Shop Foremen, vendors, contractors, and other Facilities Servicesâ™ staff to plan and prioritize work schedules. Review completed work orders for accuracy of labor hours, material's cost, and track recurring equipment failures. Ensure materials availability and accuracy on work orders. Create optimum utilization of employees, equipment and material ensuring a reliable safe working environment; effectively communicating with clients as well as Facilities Services' staff.
In the absence of the ZM, the AZM will serve as the clientâ™s main point of contact for strategic and daily facilities maintenance and operations, as well as, is responsible for ensuring that the Operations unit is meeting or exceeding client expectations. The position will assist in being accountable for minimizing impact on University faculty, students and staff by establishing productivity, service delivery and quality standards and creating a culture of pride, stewardship and surpassing expectations.
Assist in the supervision of work team providing maintenance and operations services to the assigned buildings ensuring timely delivery of facilities services requested by clients.
Serve as shop-level expert in specific technical field. Assist in the direct supervision, maintenance and operation of HVAC and other building systems for research laboratories, office space, and classroom space in multiple buildings of various ages and complexities.
Manage multi-shift unionized staff and outside contractors. Assist in the prioritization and scheduling work assignments (daily management and long-range planning), inspect work for quality and completion, and coordinate emergency and urgent work. Review and approve time paid and requested time off for direct reports. Assist in conducting performance appraisals, and initiation of corrective actions as required.
Partnering with other University staff, conduct regular inspection tours of buildings, equipment and surrounding grounds for deficiencies, potential safety, health, or code problems and necessary repairs. Prepare written reports summarizing findings, and advises other building users as appropriate, of findings, and recommendations for dealing with problems noticed in inspections.
Coordinating and cooperating with other Shops, Facilities Managers, or Project Management on multi-shop work or reviewing major renovation projects. Work with architects, contractors, and building users, when building renovations or major systems repairs occur to ensure that this work is done in accordance with University standards and in a safe and efficient manner.
Effectively develop, use and support standard operating procedures and support a preventive maintenance program. Use computerized maintenance management system and supporting business applications. Assist in the monitoring of the shops' operating budgets, alterations & repair budgets, and capital budget when applicable.
Assist in the maintenance and tracking of operational key performance indicators, ensuring accurate metric reporting, and developing action plans for remediation or problem solving. Participate in the coordination and execution of strategic operational goals and objectives.
In coordination with the ZM and AVP of Operations, assist in hiring and provide performance reviews and associated training plans based on annual skills assessment for staff.
Support the development of long and short range plans for maintenance and expansion to support strategic mission of Facilities Services.
Monitor and enforce uniform, attendance, and employee conduct policies in a consistent manner. Evaluate staff for work completion, productivity and client service.
Understand and manage staff per appropriate union contracts and administer awards and recognition program based on established KPIs.
Manage staff time in appropriate UChicago system to ensure all hours worked are accurately reported in CMMS.
Respond to emergency calls at any hour of the day and may work long or irregular periods when needed.
Perform other related duties as required
Performance and Execution
Partnership and Collaboration
Education, Experience or Certifications:
Bachelor's degree in engineering, business, related field or relevant industry experience required
Minimum of five years of relevant experience managing facilities operations required
Minimum of two years of supervisory experience required
Experience with a unionized work environment preferred
Licenses and Certifications:
Must have a valid IL driver's license and successfully complete the University's Motor Vehicle Records background check process is required
Technical Knowledge or Skills:
Demonstrated strategic leadership skills required
Budget management skills preferred
Decision making skills required
Organizational skills required
Verbal and written communication skills required
Client service skills required
Demonstrated computer literacy in Windows environments including MS Word, Excel and Outlook required.
Demonstrated ability to supervise, train and evaluate the work of others required
Ability to manage multiple projects simultaneously, set priorities and meet deadlines required
Knowledge of relevant building systems and maintenance techniques required
Ability to read and interpret documents such as design drawings, safety guidelines, operating and maintenance instructions and procedural manuals required
Demonstrated ability to use independent judgment, set priorities and analyze complex factors to innovatively solve problems, think strategically, plan, negotiate and persuade.
Ability to work independently with a high degree of initiative and collectively as part of a team required
Knowledge of CMMS, preferably IBM Maximo, required
Working Conditions and Physical Requirements:
Must demonstrate mechanical aptitude and manual dexterity and be physically capable of strenuous activity over extended periods of time.
Must be able to lift and move loads appropriate to job requirements and be able to bend and work in a kneeling position for periods of time.
Must be able to climb stairs and ladders, be capable of working at heights as required, be able to enter and work within tight spaces, and be able to withstand hot and cold temperatures.
Must be able to respond to emergency calls at any hour of the day and must be willing to work long or irregular hours when needed
List of references
NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application.
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.
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