For a complete job description and to apply, please visit our job site at http://jobs.fitchburgstate.edu
General Statement of Duties: Director of Operations and Maintenance is responsible for the maintenance activities and operations, including physical plant operations and building systems equipment, for the University. Supervise management level staff including those responsible for directing the daily operations of maintenance, energy management, utilities, HVAC, custodial, and grounds. Work with campus constituencies including housing, student affairs, events management, technology services, university police, and faculty to ensure appropriate standards for operations, maintenance, and security are met. Will work with the Assistant Vice President to identify and implement measures for efficient building and grounds operation, and energy reduction initiatives. Position requires the ability to work nights, weekends as needed and times of inclement weather and or campus emergencies.
Duties & Responsibilities:
Plans, organizes, maintains, and manages the operations and reliability of University’s facilities and general infrastructure systems.
Responsible for, develops, recommends and administers policies, procedures and processes in support of grounds, building services, and building maintenance operations; implements and monitors compliance per policies and collective bargaining agreements as applicable.
Responsible for overall supervision of approximately ninety (90) operations staff.
Works with departmental managers and supervisors to develop a preventative maintenance program for each area of responsibility; integrates preventative maintenance with routine work orders utilizing the work order management system for effective distribution of workload and seem less delivery of service to the campus.
Engages with all levels of staff, faculty, parents and community constituents in a manner that focuses on strong customer service and strengthens the effectiveness and reputation of the division.
Collaborates with the Director of Construction to complete maintenance projects beyond routine maintenance; will assist with planning and assessing the operations as it relates to facilities operations.
Provides advice on energy management and reductions as it relates to the capital plant.
Will provided oversight of the work order management system and appropriate distribution of resources for the continued maintenance and operations of campus facilities and infrastructure.
Responds to 24-hour emergency calls; trouble-shoots and responds to after-hour issues as needed regarding the operational aspects of the facilities which include, but not limited to, HVAC, fire alarm malfunctions, electrical outages, water leaks, snow removal, etc.
Evaluates equipment needs in each area of responsibility; updates and maintains a list of University’s facilities equipment and vehicles, including life-cycle and replacement costs.
Will assist the AVP with annual budget and planning preparation, responsible for fiscal management of the campus facilities operating budgets. (Grounds, custodial, maintenance, contracted services)
Maintains Facility Management records, monitors feedback and identifies service improvement opportunities.
Manage outsourced facilities vendors, contractors and consultants. Ensure University’s service providers comply with all contractual obligations and performance expectations, while maintaining the best interest of the university.
Works cooperatively with other campus offices regarding operational matters including, Academic Departments, Housing, Events Management, Procurement, Budgeting, University Police, Information Technology and Environmental Safety. Serve as liaison with outside agencies and other governmental agencies on matters pertaining to maintenance operation.
Maintain a safe campus environment by ensuring all Massachusetts State and Federal Laws are followed as it pertains to, fire protection systems, emergency generators/power systems, elevators, building codes, etc. Director must have working knowledge of OSHA guidelines and Massachusetts State Building Codes.
Will work closely with the Office of Human Resources to conduct professional and classified evaluations in a timely manner for the department, and that the collective bargaining agreements are being adhered to; work with HR on personnel matters and responsible for assisting and scheduling departmental trainings.
Assist with writing departmental service contracts and the writing/upkeep of university construction and operational standards.
Assumes other duties as assigned, with or without reasonable accommodations.
Bachelor’s degree in relevant field, Master’s preferred with a minimum of 5-7 years of relevant experience preferably in higher education. Experience in facilities/maintenance and operations may be substituted for degree requirements pending work history and progressively more professional experience.
Working knowledge of, and experience in, facilities management preferably within a higher education setting.
Experience managing and working in a union environment highly desirable.
Excellent oral, written and interpersonal communication skills.
Experience with a high volume work order request system; with demonstrated knowledge of prioritization of facilities needs and operations.
Demonstrated ability to independently identify, analyze, initiate and implement strategies and solutions to effectively enhance unit operations.
Previous experience leading crews of facilities staff or workers in a relative field.
Ability to develop and maintain harmonious working relationships with members of the university community and general public, with the ability to work with wide variety of constituencies.
Ability to manage multiple tasks, work independently, exercise sound judgement, strong attention to detail, highly organized and able to work within a team.
Working knowledge of various software programs, including MS Word, Excel, e-mail, etc.
Ability to determine appropriate format and procedure for gathering, assembling, and presentation of financial information.
Must be able to satisfactorily pass a check conducted by the Criminal History Systems Board (CORI) as well as a completed background check satisfactory to the university.
Ability to perform above duties with or without reasonable accommodation.
About Fitchburg State University
Fitchburg State University, located in Fitchburg, Massachusetts, is a public institution dedicated to integrating high-quality professional programs with strong liberal arts and sciences studies. Founded in 1894, the university now has more than 30 undergraduate programs and 22 master's degree programs, and 7,000 full and part-time students.