Position is responsible for managing the installation of automated robotic platforms and instrumentation at customer sites throughout the US and Europe. Plan, direct, and monitor projects from initiation through delivery to meet revenue targets and cost projections for all customers. Ability to manage multiple projects and resources is crucial. Experience managing customer relationships in order to maximize customer satisfaction. Serves as a mediator to internal issues and conflicting priorities for teams focused on delivery of products to clients. Organize activities interdepartmentally to ensure on-time delivery. Work closely with sales team to ensure product/projects are implemented per specification.
Serve as primary liaison between customers and corporate for on-time deliveries
Gather requirements and work with in-house teams for solutions
Work with customers to finalize project specifications
Keep customers informed on progress/status of all projects
Monitor progress of all projects to key timelines. Work continuously with customers to keep projects on track
Ensure customer site readiness for all installations
Your Knowledge, skills and attributes:
Experience with lab equipment and robotics systems is required for this role.
Demonstrated track record of project management skills. PM certification is a plus.
5-7 years related experience
Experience with high throughput screening, compound management, drug discovery, or research automation a plus
Ability to manage multiple simultaneous projects
Able to understand site and equipment technical requirements (HVAC, Electrical, Mechanical, Environmental), to include reading of site-specific floor plans, drawings, and specifications
Able to develop and complete functional design specifications
Internal Number: 2018-1256
About HighRes Biosolutions
Our systems and solutions allow scientists accelerate such areas as drug discovery, high-throughput genotyping, siRNA screening, next-generation sequencing sample prep, biorepository science, molecular diagnostics, and more.
The work we do is important in many ways and because of that, we are committed to building an inclusive and transparent culture where employees can focus on doing their best work.
As a small company we are also doing our best to offer competitive and flexible benefits, a collaborative and innovative atmosphere, a modern and beautiful office space north of Boston with lots of room for our growing team and the freedom and flexibility to create real work-life balance.
Our existing team comes from diverse backgrounds in Life Sciences, Robotics, Engineering, Entrepreneurship and more. Some of our roles have a pretty specific set of requirements but we also look for people who are open to continuous learning and improvement not just the expert in the room. Take a look at our current openings and let us know that you are interested.