The Harvard Law School Facilities Management Office oversees the operation and maintenance of academic and residential buildings in a campus setting comprising of approximately 1.2M gsf. The Facilities Management Office is responsible for all aspects of building operations including Mechanical, Electrical, and Plumbing (MEP) systems, custodial, landscaping, loading dock, mail services, energy, access control, food service, preventive maintenance, project management and event scheduling, all with high standards for collaboration and dedication to customer service.
Reporting to the Senior Operations Manager (SOM), the primary responsibility of the Facilities Manager (FM) is the oversight of Harvard tradespeople and outside vendors for completion of daily work requests, associated record keeping, budgeting, and billing. The FM will communicate directly with customers and vendors, establishing standards for exceptional customer service, and final review and acceptance of all work and activities. Additional areas of responsibility include building improvement projects, repairs, preventive maintenance, office alterations, furniture replacements and office moves.
Key deliverables include advising the SOM as to work request trends and how best to advance process and procedures to maximize productivity, customer service, and value. The FM will complete regular building tours to identify building deficiencies, recommend necessary action, and oversee repairs. The FM will manage Harvard trades personnel and outside vendors to maintain standards for craft and attitude, assuring exemplary customer service at minimal disruption to academic activities. The FM will provide the SOM with input on activity reports and have direct responsibility for budgeting. The FM will participate in ensuring safe and comfortable living and work space for students and staff in compliance with all applicable codes such as OSHA, EPA, state, local, and university requirements.
The FM will manage dormitory turnover including inspections, reporting and arranging for painters, maintenance, and other service providers. The FM will manage Co-op student workers.
The FM must be available during HLS peak times, for example, holiday breaks. This position is Critical/Essential Status and is expected to report to campus when needed during emergency situations and severe weather. The FM is designated as essential and critical to the operations of HLS and on –call 24/7/365.
All offers to be made by HLS Human Resources.
Salary Grade: 057
Union: 00 - Non Union, Exempt or Temporary
Bachelor's degree required or equivalent combination of education and experience. A minimum of 5 years of progressively responsible experience in facilities management or operations with specific responsibility for directing repair work, maintenance responsibilities, and construction projects.
The position requires dealing with a wide range of complex administrative and technical tasks where frequent independent interpretation and decision making is required. Requires oral and written communication with all levels of the University community and a wide spectrum of outside agencies, schools, and vendors. Must be able to organize, prioritize, and perform under pressure in both an internal departmental contact and customer interaction. Strong computer skills (MS Office, MS Project, Outlook) are essential. Familiarity with operating Building Automation Systems (BAS) is a plus.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 48600BR
About Harvard University Law School
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.