Oversee the resolution and manage the timely completion of day-to-day operational issues at assigned properties or property. Serve as tenant liaison in the building and maintain a high level of tenant satisfaction.
Promote, establish and maintain positive relations with tenants via regular proactive communication, meetings and routine follow-up. Regularly inform Property Manager of topics discussed and action items to be addressed.
Manage and follow through on the execution of tenant work order requests with building staff and/or outside vendors to completion in a timely manner.
Arrange, coordinate and attend new tenant orientation meetings to review tenant welcome package, move-in requirements, general property information, rules & regulations etc.
Regularly inspect tenant space, common areas, base building areas and grounds to ensure a high level of maintenance, regularly interfacing with internal staff and vendors to maintain same.
Assist Property Manager with the development of RFP's and execution of contracts and purchase orders.
Regularly monitor service contractors to ensure service is being delivered as per contract specifications and that insurance and contract documentation is in order.
Maintain financial management responsibilities including providing assistance in the preparation of budgets, accruals, reforecasts and reporting budget variances.
Analyze current maintenance programs/procedures and make recommendations to Property Manager that ensures operating efficiency and effectiveness.
Partner with Property Manager to identify and achieve additional tenant service income.
Manage tenant move-in/move-outs to include certificates of insurance, signage, move management, closeout and inspection.
Coordinate with external contractors (i.e. janitorial, security, etc.) and internal departments (i.e. engineering, accounting, leasing and construction, etc.) to ensure seamless and cost effective customer services is delivered.
Work with the construction department, including attendance at tenant improvement meetings and scheduling shutdowns of building services (e.g., electricity, water, HVAC) to avoid delays of landlord work.
Coordinate annual tenant warden training and evacuation drills.
Assist Property Manager with invoice review and processing.
Maintain a working knowledge of Company databases and information/reporting tools.
Participate in industry-related organizations including BOMA.
Perform other assigned duties.
Requirements and Qualifications:
BA/BS degree in business administration, real estate or related field required.
0-5 years of property management experience preferred.
Continuing education in the field through RPA or CPM certification courses, and LEED approved courses highly desirable.
Working knowledge and understanding of operating costs, budgeting and related expense control preferred.
Demonstrated proficiency with Microsoft Office products to include Word, Excel and PowerPoint required. JD Edwards experience preferred.
Familiarity with ADA and OSHA preferred.
Ability to organize and coordinate work efficiently and to set priorities in a demanding work environment.
Strong verbal and written communication skills.
Strong interpersonal skills.
Demonstrated ability to respond to a variety of multiple tasks/situations with both creativity and resourcefulness.
Ability to work independently and as a productive member of a team.
Ability to work under pressure and meet deadlines.
Involves work of a general office nature usually performed sitting such as operation of a computer.
Involves work of a general office nature usually performed standing such as operation of a fax and printer.
Involves work such as tours throughout property portfolio usually performed by walking and by climbing stairs.
Involves movement between departments to facilitate work.
Regularly required to bend and reach.
Regularly use hands and fingers to write and type.
Regularly required to talk and hear.
Occasionally required to crouch, climb stairs and ladders and in environments with temperature ranges both while working outside and inside.
Occasionally exposed to vibration or noise as well as dust.
Vision abilities allowing reading of printed material, graphics, computer displays and physical inspections of properties and sites.
Internal and External Contacts:
This position interacts extensively with all levels of employees within Boston Properties, with tenants and the public.
This position reports directly to a Property Manager or Senior Property Manager, who provides daily supervision and guidance, and coordinates, evaluates, and monitors work performance on a periodic basis.
About Boston Properties
Boston Properties is a fully integrated, self-administered and self-managed real estate investment trust that develops, redevelops, acquires, manages, operates and owns a diverse portfolio of Class A office space, one hotel, four residential properties and five retail properties. The Company is one of the largest owners and developers of Class A office properties in the United States, concentrated in five markets - Boston, Los Angeles, New York, San Francisco and Washington, DC.