The Assistant Director is responsible for planning, coordinating, and implementing all event support services provided by Operations at the Manhattanville campus. The Assistant Director ensures the day-to-day event operations meet agreed organizational performance plans covering relevant areas of operations such as client services and event schedule support.
The Assistant Director is responsible for gathering and prioritizing work orders and customer requirements, assists in defining service level requirements, and works closely with other departments and business units within and outside of CU Facilities to ensure revenue and customer satisfaction goals are met.
The Assistant Director maintains on-going client and vendor relationships to anticipate needs and resolve potential service problems. The selectee must be able to analyze and develop solutions to operational issues, be committed to excellence in customer service, and have the ability to handle multiple competing priorities.
The selectee must be highly organized and detail oriented.
The Assistant Director coordinates all internal and external support for event operations including but not limited to furniture rentals, labor, custodial, electrical, HVAC, vertical transportation and other trades required to support special events.
The Assistant Director provides full feedback to the Executive Director and event operations staff, and collaborates with these units to develop strategies and processes that enhance the client experience and internal workflow for event support needs.
Assists with special projects and represents the Executive Director on committees as assigned.
The position reports to the Executive Director and works in collaboration with the Morningside Events Administration team.
The Assistant Director also supports events on the Morningside campus as needed.
Occasional evening and weekends required as dictated by the campus event schedule.
Frequent travel between two campuses is required.
A Bachelor's degree and minimum of 5-7 years of related field experience in facilities services, campus operations, facilities management, client services, project management and/or event operations and scheduling preferred.
Proven customer support experience, and strong verbal and written communication skills are required as this position works extensively with internal and external customers and vendors.
The selectee must have the ability to handle a high-volume workload, manage concurrent projects, and have demonstrated ability to work as a member of a team, as well as independently.
Advanced analytical and problem solving skills are highly desirable.
Ability to work in a collegial setting with staff at all levels within and outside the organization.
The position requires knowledge of MS Office programs.
Familiarity with event management systems, and facilities asset management systems are highly desired.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Internal Number: 501029
About Columbia University
Columbia University is one of the world's most important centers of research and at the same time a distinctive and distinguished learning environment for undergraduates and graduate students in many scholarly and professional fields. The University recognizes the importance of its location in New York City and seeks to link its research and teaching to the vast resources of a great metropolis. It seeks to attract a diverse and international faculty and student body, to support research and teaching on global issues, and to create academic relationships with many countries and regions. It expects all areas of the university to advance knowledge and learning at the highest level and to convey the products of its efforts to the world.