We are Host! Designed to complement CBRE's occupier and landlord service offerings, the Host mission is to create and scale people-led, technology-enabled services that increase individual well-being, personal productivity and organizational effectiveness. Put simply: our goal is to help people work smarter and delight in doing it.
This position is responsible for providing a variety of personal service needs for employees and visitors relating to meetings, events, and other services related to the colleague experience.
ESSENTIAL DUTIES & RESPONSIBILITIES
Meet and greet all external guests and internal staff as necessary within the building(s)
Ensure all external guests are pre-registered with security
Engage security teams for all VIP events, large attended events, events containing alcohol, after hours events
Guide all guests with proper directions to the restrooms, meeting spaces, and or other areas within the building
Answer high volume of phone calls
Monitor conference services inbox during normal hours of operation
Be proactive when engaging with the client on their meeting needs. Anticipate questions and provide a level of service to guide them with the logistics
Obtain all information such as meeting start time, end time, AV services, room setup requirements, meeting attendees, special requirements
Advise client on any additional cost such as over-time costs, additional housekeeping or vendor costs for their event
Liaise with business to ensure they have the catering contacts to request catering needs and to ensure a seamless transition
Issue ticket request on behalf of the client for all facilities related needs for all meetings
- Room set ups
- HVAC (after hours) / Engineering
- Facilities - additional clean ups
- AV support
Conduct frequent room checks and ensure no catering is left behind, chairs misaligned, equipment missing, etc.
Engage Audio Visual team on any key meetings for support
Call to action all urgent requests - room set ups, cleaning, AV services, etc. Act as the conduit for a seamless meeting or event experience
Follow up with the business on outstanding inquiries or questions
Send email confirmations on pending bookings
Confirm all meeting reservation request through the booking system
Review all upcoming bookings to ensure the necessary information is listed
Other duties as assigned relating to Workplace Experience
High School diploma or GED equivalent required. Minimum of 1 - 2 years of audio-visual experience
3+ years of customer service experience; hospitality, event, and/or audio-visual experience preferred.
Detail oriented, confident, self-starter with strong communication and organizational skills.
Strong problem solving qualities enabling quick responses to employees.
Conflict management skills with ability to work under pressure, while acting in a calm and authoritative manner.
Competency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) required. Experience with reservation system administration (EMS/Reserve) preferred.
Experience working in a fast based-paced environment
Note: This job requires a high level of face-to-face employee interaction
SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
1. Complete at a satisfactory level all required and assigned HSE training 2. Follow all activity policies and procedures, including all HSE related requirements at all times 3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc. 4. Report any condition which you feel could result in an accident or injury and / or stop work if required
Internal Number: 19031868
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.