Project management of assigned operating projects (budgets under 100k) and tenant renovation projects.
Manages terms and conditions of assigned commercial leases. This includes, but is not limited to: financial obligations of tenant, rent collection, common space maintenance, etc.
Conducts regular property inspections to identify issues. Develop and implement plans to resolve.
Follows up on work orders with tenants and/or service providers as necessary; reviews work order reports monthly with PM.
Receives calls and enters work orders into the Building Engines work order system; follows up on work orders with tenants and/or service providers as necessary; reviews work order reports monthly with PM.
Coordinates with maintenance, security, cleaners, etc. to complete actions items; orders and maintains building supplies; acts as primary contact and coordinator for vending machines, building access system, etc.; implements building-wide recycling and composting programs as appropriate.
Collects, analyzes and reports operational metrics monthly, quarterly and annually.
Provides coverage and assumes property management responsibilities as needed for other members of the HRE Property Management Team; works as part of the team to recommend and implement changes to improve cost-effectiveness and service quality.
Implements sustainable initiatives throughout the portfolio. Serves as the lead contact for energy conservation / utility monitoring utilizing the University's various utility monitoring software systems.
Serves as primary contact for (and communicates regularly with) service providers, including trades people, maintenance, security personnel, contractors, etc.
Manages a full range of vendors ranging in contract size of $10k to $400k to include HVAC, electrical, plumbing, security, and janitorial, etc. to ensure the adherence to service contracts and the full completion of property repairs or service requests.
Recommends vendors as needed for assigned projects.
Recommends termination of vendor contracts if vendor is not fulfilling terms of the service contract.
Meets service providers for bidding/ job scope reviews and entry into buildings; contacts and dispatches service providers when a call goes beyond POA capability.
Serves as a primary point of contact for tenant/occupants. Ensures effective tenant/occupant communication.
Responsible for coordination of all safety training and emergency evacuation drills with the University's EH&S department.
Manage all building-related special events and projects as assigned.
Financial & Administrative:
Assists with the development of lease, operating and capital budget by gathering and documenting relevant information; reviews/analyzes expenses, provides information for forecasts, and actively assists with effective cost management.
Assist in the processing of invoices and reimbursements via HComm; maintains P-Card back-up; ensures that expenses have received appropriate approval; coordinates with Financial Services, AP and others as needed.
Follows up on rental delinquencies via telephone and correspondence as directed.
Answers the telephone and responds to general inquiries from tenants, service providers, community members, etc.
Participate in classroom, on-the-job and other training and professional development.
Performs other job-related duties as assigned.
Provides day to day direction to the Property Administrator (PA) and Property Operation Assistants (POA) or contracted maintenance vendor in regards to addressing the needs of the tenants and their assigned properties.
Provides feedback related to PA and POA performance for, performance evaluations and other employment actions.
Participate in interviewing process for PAs and POAs. Recommend candidates for employment
Salary Grade: 056
Union: 55 - Hvd Union Cler & Tech Workers
This position requires a college degree as well as 7 years building management related experience.
Must be able to provide excellent customer service, work effectively with diverse people, handle confidential or sensitive information appropriately, manage multiple tasks and work well under pressure, manage time and tasks effectively without close supervision, enjoy solving problems, and communicate clearly orally and in writing. Knowledge of Microsoft Office and ability to learn other business software programs is required. Harvard experience helpful. RPM certification preferred.
** Note: Some responsibilities may shift depending as the needs of HRE change
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 50798BR
About Harvard University Campus Services
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.