Operations Control Center Technician - Operations - (19001976)
The Operations Division serves the four Tufts University campuses: the main Medford/Somerville campus, the Boston Health & Sciences campus, the School of the Museum of Fine Arts at Tufts and the Grafton Veterinary campus together encompassing 170 buildings and 5.1million gross square feet. A broad range of services are provided to support the university campuses including facilities services, capital program management, campus planning and renewal, campus engineering and energy management, event services and public and environmental health and safety. Together, these functions are responsible for the efficient, cost effective and safe operations of our university as well as the maintenance and management of our university assets to support our research and educational mission, vision and values.
The Operations Control Center is the hub of daily activity for support services involving our campus trades, grounds, and labor personnel. The OCC Technician is a key player that provides the first line of support for incoming operations emergencies , building automation system alarms, and a wide range of issues and services involving the interior and exterior university facilities, grounds and properties.
We are seeking a highly motivated individual with a high potential and/ or existing aptitude to develop a mastery of the operation and interpretation of data from building automation systems, and facilities work management systems, while working as an integral member of a team of professionals who are on the front lines of redefining maintenance management standards.
The normal work schedule is 9am to 5pm Monday through Friday however a later shift for some or all weekdays or a schedule involving some weekend coverage is preferable. In addition, there may be intermittent on-call requirements. This position is considered essential as defined in the Tufts University employee handbook which requires key University employee to report to work during weather emergencies.
Reporting to the Operations Control Center Manager, the OCC technician's primary role is to monitor and respond to building automation system (BAS) alarm notifications. In addition, the technician supports field personnel and vendors with remote BAS support in the form of analysis, adjustment, and investigation. The OCC technician utilizes the full capability of the BAS system to improve efficiency for building equipment and comfort for occupants. The Technician must have the aptitude to continuously hone his / her expertise and knowledge in the operation of the building automation system and the university's computerized maintenance management system (CMMS). The Technician demonstrates expertise and independent judgement in the deployment of resources to facility emergencies and work requests over a wide range of situations. The OCC Technician provides inputs to continuously evolving building alarm monitoring protocols and emergency response plans. The OCC Technician works collaboratively with facilities management in responding to work priorities and understanding occupant needs.
The OCC technician ensures the integrity , accuracy, and completeness of facilities maintenance work order data in the CMMS system. The technician is data oriented and committed to capturing, maintaining, and using data in support of the Division's Asset Management Program. S/he understands the importance of ensuring that data supporting all facilities activities are accurately categorized and articulated in the university CMMS and BAS systems.
High school diploma or general education degree (GED) and a minimum of 3 years of experience with environmental controls and building automation systems in a research, lab, medical, academic, office or equivalent environment
Working knowledge of HVAC, lighting, and energy management control systems
The ability to multi-task in a fast-paced environment while consistently demonstrating a professional and courteous demeanor; skilled in maintaining a positive relationship with customers and trades personnel
Demonstrated ability to read complex blue prints and control submittals
Excellent verbal and written communication skills; Ability to express ideas clearly and concisely, both verbally and in writing
Substantive experience with computerized maintenance management systems (CMMS)
Working knowledge electrical, plumbing, and HVAC maintenance repair methods.
Experience with overseeing service providers and service contracts
Demonstrated customer service skills
Demonstrated computer skills: Windows, Word, Excel, Database, Power Point and CMMS
Graduation from an accredited college or university with a bachelor's degree, preferably majoring in Engineering, Facilities Management, Construction Management or a related field
Experience utilizing Maximo CMMS
Experience operating Johnson Controls Metasys Extended Architecture or PMI
An employee in this position must complete all appropriate background checks at the time of hire, promotion, or transfer.
Primary Location: United States-Massachusetts-Medford/Somerville
Job: Administrative Support
Organization: Facilities Services - Medford
Employee Status: Regular Schedule: Full-time
Job Posting: Nov 7, 2019, 8:46:18 PM
Internal Number: 19001976
About Tufts University
Tufts is a leader in American higher education, distinctive for its success as a moderately sized university that excels at research and providing students with a personal experience. Our unique combination of research and liberal arts attracts students, faculty and staff who thrive in our environment of curiosity, creativity and engagement.