At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.
Application Review Date
The First Review Date for this job is: February 23, 2020.
Residential and Student Service Programs (RSSP) is a complex cluster of departments within the Division of Student Affairs which provides housing, dining, residential and academic support to 7500+ bed spaces for undergraduates, 1100+ apartments for single undergraduate & graduate students, faculty and affiliated families along with ancillary programs such as campus dining, child care/education, and catering and conference services that support a broader student, faculty and staff customer base. With approximately 1,800 career, contract and student employees covered by multiple personnel policies and/or collective bargaining agreements, approximately 150 buildings (estimated 3 million square feet), and an annual budget in excess of $180 million, RSSP is one of the largest units at UC Berkeley.
This position is located off-campus at University Village in Albany, CA. It has over 950 family apartments with approximately 2700 community members.
Supervises front office operations and customer service.
Responsible for quality and quantity of work.
Plans, directs, supervises, coordinates work activities, and evaluates workflow of a staff often through customer service representative(s).
Recruit, select, train, and supervise student staff.
Assess the facility's needs, budget monitoring, facilities, payroll, human resources, communications, informational technology, and safety.
Maintains University and personnel records.
Monitors budgets; gathers and analyzes financial and other resource data; prepares reports and analyses of operational needs, evaluates current and proposed services, etc., for internal/external constituencies' review and decision-making.
Ensures consistent and timely communication and billing to all impacted customer accounts for property damage and/or additional services (extended dates beyond the contract, additional required cleaning, lost keys, etc.).
Functions as a resource on issues such as researching complex financial discrepancies, escalated customer service problems, and vendor concerns.
The incumbent is responsible for reporting and referring conflicts among residents and or staff, regarding any mediation or conflict resolution issues beyond the scope of the position.
Assesses and recommends changes to maintain compliance with federal and state requirements and internal policies, providing analysis for complex operational projects.
Participates in the development and revision of standard operating procedures and guidelines for administrative/customer services providing quality student family services, participating where appropriate in services development.
Develops and maintains performance metrics and standards to ensure excellent department performance.
Monitoring, adjusting, correcting, and tracking staff performance, maximizing space utilization, budget, and expenditure tracking responsibilities.
Recognizes operational processes and recommends improvements.
Tracks work order completion and advocates for prioritization of work.
Researches budgetary concerns and approve payments on expenditures.
Administers emergency preparedness for the unit within collaboration with Residential Education staff.
Respond and follow up to maintenance emergencies.
Works in a safe and responsible manner while not putting self or others at risk, which includes complying with applicable policies and regulations; using personal safety gear, observing warning signs; learning about potential hazards, and reporting unsafe conditions.
Working knowledge of policies and procedures relative to facilities maintenance, equipment, customer service, dispatch, building maintenance, safety and emergency preparedness, TMA and StarRez applications.
Good interpersonal skills, including active listening, critical thinking, and ability to multi-task effectively,
persuasion/negotiation, mentoring, leadership/supervision, problem-solving, operations analysis, and quality control analysis.
Solid communication and interpersonal skills to communicate effectively with all levels of staff, both verbally and in writing.
Interpersonal skills to provide high-level customer service for international and/or multicultural customers, and to support multi-generational families; including a solid understanding of CANRA, mandated reporting for minor children and elder abuse, and all regulatory compliance related to minor children on-premises.
Solid organizational skills and ability to multi-task with demanding timeframes.
Ability to use discretion and maintain all confidentiality.
Working knowledge in supervising facility maintenance and improvements along with building maintenance work to include one or more of the following: basic plumbing and pipefitting, carpentry, painting and plastering, service of machinery, electrical maintenance and custodial.
Broad knowledge of chemicals and custodial applications and safety practices
Strong budget skills and ability to operate in a fiscally responsible manner.
Availability for on-call and emergency response.
Bachelor's degree in related area and/or equivalent experience/training.
Child Abuse and Neglect Reporting Act (CANRA) training.
Higher education experience preferred.
Family housing experience highly preferred.
Department provides opportunities to stay current on Community First Aid and CPR certification.
Salary & Benefits
For information on the comprehensive benefits package offered by the University visit:
Please submit your cover letter and resume as a single attachment when applying.
A valid driver's license and DMV check for driving record is required.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see: http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.