Job Description Location: Regional Office - New York, NY
Pinnacle is a national real estate provider that manages and invests in multifamily residential communities. As one of the nationâ™s largest third-party managers of multifamily housing, Pinnacle serves 26 states. Headquartered in Dallas, Pinnacle has offices in 16 cities across the nation. Pinnacle provides its team members with an exceptional company culture. Every team member plays a vital role at Pinnacle, so we provide them with the training, support and tools needed for success. Pinnacle offers exceptional career paths, and joining our team can lead to an exciting and fast-paced career. We are looking for true team-players who want to learn and advance in the industry. We offer a total compensation and benefits package to help with your needs today and build for your future tomorrow. Pinnacle values diversity and is committed to equal opportunity in employment. We offer a safe, healthy work environment for employees through a commitment to maintaining a drug-free workplace. At Pinnacle, success is about more than having a healthy bottom line, and we are committed to making Pinnacle an amazing and unique place to work for each member of our team. About the jobâ¦..
Resident Managers are responsible for maintaining our communities to a market ready standard, ensuring high level of service at all times. Resident Managers act as a link between the Property Manager and residents by responding to service requests and helping Pinnacle deliver superior customer service to our residents.
Manage a staff of union and non-union employees in the daily activities of maintenance, landscaping, and providing services to residents of the property.
Prepares all market-ready apartments, which may include painting, carpet cleaning/repair, general repairs, and housekeeping to ensure a quality product to our residents.
Has knowledge of various maintenance functions including and not limited to plumbing, pool maintenance, air conditioning, heating, general carpentry skills, appliance, electrical, painting, caulking, snow removal, and service requests.
Interact with leasing office and maintenance team members to ensure all service requests are completed in a timely and accurate fashion.
Schedule, perform and/or assign preventive maintenance tasks, as well as resident service requests.
Provide superior customer service and represent the company in a professional manner at all times. Consistently maintain a professional, courteous attitude when dealing with residents, coworkers, and the general public.
Supervise day-to-day operations of Maintenance team, ensuring that all Pinnacle policies and procedures are being followed.
Perform any other related duties as required or assigned.
Â Job Requirements
SKILLS AND ABILITY:
Effective communication and customer service skills
Computer literate, strong internet navigation skills.
Excellent oral and written communication skills
High school diploma or equivalent required
3 plus years related experience and/or training or equivalent combination of education and experienceÂ
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS:
Must possess a valid Driver's License.
State required certifications (HVAC, plumbing, electrical, pool certification if applicable)
Supervises 1 or more non-supervisory employee(s). Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include: interviewing, training employees; planning, assigning and directing work; addressing complaints and resolving problems.
Ability to walk, stand, and sit for extended periods of time.
Moderate reaching, stooping and lifting.
Work a varying schedule to meet the needs of the property.
Ability to lift and/or move up to 100 pounds.
While performing the functions of this job, the employee is regularly exposed to work near moving mechanical parts, work in high, precarious places, outdoor weather conditions; frequently exposed to fumes or airborne particles; and occasionally exposed to toxic or caustic chemicals, extreme heat, risk of electrical shock, vibration. The noise level in the work environment is usually moderate.
May be exposed to external climatic environments to complete job duties.
* Effective communication and customer service skills * Computer literate, strong internet navigation skills. * Excellent oral and written communication skills, * High school diploma or equivalent required * 3 plus years related experience and/or training or equivalent combination of education and experience REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS: * Must possess a valid Driver's License. * State required certifications (HVAC, plumbing, electrical, pool certification if applicable), * Ability to walk, stand, and sit for extended periods of time. * Moderate reaching, stooping and lifting. * Work a varying schedule to meet the needs of the property. * Ability to lift and/or move up to 100 pounds.
Internal Number: J3M8J76P4Q0553V0SJ1
About Pinnacle Property Management Services
Work for the Best in the Industry - make your next move here! Pinnacle ranked #1 on the National Multi-Housing Council Top 50 Largest U.S. Apartment Managers for two years in a row! We invest in great people. That's why clients trust us with their real estate investments! At Pinnacle, we consider our employees to be our most valuable asset. In fact, our number one key business objective is to attract and retain the best talent in the industry! At Pinnacle, we firmly believe our employees drive our success and competitive advantage. Pinnacle is the national leader in third-party fee management of investment real estate encompassing multi-family, commercial space, affordable housing and military housing. Pinnacle is built on four basic principles: •Quality people •Strong customer service •Solid market knowledge •Superior systems and support capabilities At Pinnacle, success is about more than having a healthy bottom line. Guided by our principles and values, we are committed to making Pinnacle an amazing and unique place to work for each member of our team.Employees receive market-competitive compensation and benefits and are supported through orientation programs, ongoing training ...resources and transfer opportunities.Pinnacle values diversity and is committed to equal opportunity in employment. We offer a safe, healthy work environment for employees through a commitment to maintaining a drug-free workplace.Pinnacle has ongoing employment opportunities at our headquarters in Dallas, our regional offices in Seattle and Maitland, our 40+ branch offices located nationwide, and numerous Pinnacle-managed communities throughout the country.