Direct and oversee the facility operations and projects of the Boston Symphony Orchestra's Boston-based properties, including Symphony Hall, the Cohen Wing, and the North Building (collectively Symphony Hall Facilities). The property is comprised of 250,000 square feet of space to maintain. In addition to Symphony Hall, there is a building for administrative staff and event functions, plus adjacent investment properties that currently include a dozen ground level retail tenants. The venue hosts over 250 concerts and events with over 400,000 patrons attending annually.
Responsible for directing maintenance projects of varying size and complexity from initial concept through final project completion.
Direct the effective oversight of the Symphony Hall Facilities capital and operating budgets. Partner with senior leadership, department directors and assigned committees in support of strategic programs and initiatives.
Direct the management of all facilities staff in areas including maintenance and improvements, cleaning, public safety, security, grounds, parking, and other facilities operations in support of daily business operations and all functions, concerts and events.
Direct the management of all critical systems and utilities and provide facilities oversight to ensure operational reliability and safe, positive workplace conditions.
Direct facilities risk management, public safety and security operations.
Liaise and coordinate activities and support with the retail property manager.
Provide Facilities coverage during concerts, functions and events and perform Manager on Duty (MOD) and Incident Commander functions and other duties as assigned.
Using the Facilities Condition Assessment System (FCA), historic preservation plans, studies and other resources and tools, participate in the development and administration of a strategic long-term capital improvement plan to advance organizational objectives.
Maintain, preserve and improve capital assets of the physical plant. Direct the design, cost estimating and bid process, construction, renovation, major repair and maintenance projects, daily operations and budgeting of Symphony Hall facilities and other Boston-based properties. Prepare request for proposals and secure competitive bids for all qualified expenditures and projects in accordance with established policies and practices. Develop and submit capital project requests for all proposed capital work.
As project director, interface directly with capital project professionals in all phases of project design and construction and establish project controls and procedures to ensure all capital projects are delivered on time and budget.
Forecast, justify and direct the effective management of the Symphony Hall facilities capital and operating budgets. Analyze financial data including all facilities expenditures to ensure that work is completed, and operations performed, within approved amounts.
Effectively lead and manage direct reports, who have responsibility for managing and supervising facilities staff and external contractors, vendors and service providers in maintenance and event operations. Oversee and direct the hiring of all facilities staff. Direct the management of contractors and vendor providing hard and soft services to ensure performance to Service Level Agreements and Key Performance Indicators. Provide contract administration services.
Direct the management of facilities event operations including public safety, traffic, parking, pedestrian and crowd control, security and emergency services. Review and approve schedules for facilities staff labor and service provider schedules to ensure optimal coverage within budget. Provide facilities concert, functions and event coverage, and act as both BSO MOD and Incident Commander during crisis situations as needed. Direct Facilities risk management initiatives and operations in collaboration with direct reports, including the Public Safety Manager and others.
Assure reliable and efficient operation of Symphony Hall facilities infrastructure, utilities, critical systems and grounds in support of business operations, concerts and special function and events. Direct planned maintenance, unplanned/emergency maintenance and performance of routine work. Direct the ongoing delivery of core facilities services and efficient utility and energy management. Oversee and direct sustainable practices in accordance with organizational goals and commitments.
Working with Boston and Tanglewood Facilities management, direct internal resources at Symphony Hall to facilitate staff moves between Boston and Tanglewood at the beginning and end of each festival season.
Facilitate collaborative, professional and productive working rapport with BSO staff and orchestra, including effective communications and coordination of activities to establish and maintain an exceptional BSO operating culture.
Direct the management of the BSO’s workplace safety program to ensure that Symphony Hall facilities personnel are properly trained, safe workplace protocols are established and practiced, and that procedures are in place to maximize the BSO’s effective response to emergency situations at Symphony Hall facilities. Ensure compliance with facility licensing, inspection and life safety requirements.
Maintain effective communication and productive relationships with local officials, public safety and emergency service providers, business leaders and others in connection with Symphony Hall facilities operations and events. Required to respond to emergency situations.
Liaise and coordinate activities and support with the retail property manager, ensuring standards for maintenance, aesthetics and emergency response are maintained.
Interface with all departments in the BSO and orchestra, including regular contact with all building occupants and Department Heads. Frequent and closely coordinated contact with all direct reports to CFO. Outside contacts include contractors, engineers, architects, specified BSO committees, local neighborhood groups, fire, police, and emergency personnel, state and federal agencies, local departments and authorities having jurisdiction, among others.
Bachelor’s degree with extensive knowledge and experience in facilities management with complex operating, events and capital project requirements. Previous supervisory experience is required.
Working knowledge of electrical, mechanical, plumbing, alarms, life-safety and other critical building systems and components relevant to the operation of the BSO's Boston-based properties.
Experience in managing operations with disciplined budget oversight and accountability.
Ability to solve problems efficiently and effectively under pressure.
Strong interpersonal communication skills and experience working with external constituencies including public officials, authorities having jurisdiction, emergency service providers, project professionals and other.
Active membership in facility trade associations highly desirable. Facility Management Professional credentials and/or certifications through industry recognized organizations (IFMA, APPA, BOMA, etc.) required within first year of employment.
About Boston Symphony Orchestra
The Boston Symphony Orchestra, Inc. engages more people in the remarkable variety and wonder of classical music than any other symphonic organization in the world, bringing music into the lives of millions of people every year. The rich tapestry of offerings by the Boston Symphony, Pops, Tanglewood Music Center and Tanglewood Festival Chorus represent the best that the art form offers. Known for its diverse programs, passionate performances and tradition of innnovation, the Boston Symphony Orchestra has been at the forefront of artistic excellence for more than 135 years.