Schedule and dispatch Service Technicians geographically and/or by urgency of call, while maintaining fluidity of manpower on the dispatch board.
Answer incoming service phone line providing a high level of customer service and value to our customers.
Schedule follow-up repairs.
Set proper and realistic expectations to customers when communicating ETA’s and/or delays in arrivals.
Issue purchase orders.
Obtain and provide necessary information/documentation as required by customers for billing (i.e. customer purchase order/requisition numbers, forms, etc.).
Gather all customer information for new accounts.
Work with other departments and supervisor to coordinate manpower transitions as needed to meet current needs.
Work as a collaborative member to a high performing and cohesive service team.
Communicate all customer service issues to supervisor immediately.
Research building/unit history and warranty information for technicians and Management.
Perform rotating on-call duties.
Monitor designated PO batch, enter in a timely manner and add relevant notes to work orders.
Attend all company, office, and department meetings (input expected)
Cooperate in all aspects of the company’s safety and health program.
Monitor working conditions for self and fellow employees and report any hazards that may exist to supervisors
Expected to attend continuing education classes as coordinated through HR.
Interested applicants, please submit a cover letter and resume.
Additional Salary Information: Hunter-Davisson, Inc. offers competitive salaries and several paid benefits. We are 100% Employee Owned!
About Hunter-Davisson, Inc.
Whether you are looking to begin a new career or build on your experience, Hunter-Davisson, Inc. has opportunities to strengthen your knowledge in an ever-growing and competitive field! We at Hunter-Davisson, Inc. are committed to upholding our core values of honesty, integrity, trust, professionalism and generosity, among others, in every aspect of our job. Each member of the Hunter-Davisson, Inc. team is highly regarded for their contributions to the company, and we seek out many creative ways to recognize our employees' contributions throughout the year. In addition to competitive pay, health insurance, paid vacation, on-site workout equipment, and a variety of other benefits, Hunter-Davisson, Inc. encourages employees to strive for excellence in their careers, so we support a lot of continuous education and training opportunities year-round. Hunter-Davisson, Inc. also understands it is not always about what you know, but also about what you do, so we recognize the importance of giving back to our local communities and offer our employees different avenues to contribute together!