Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
Wells Fargo – India and Philippines operates across 4 locations between India & Philippines with a combined strength of 29,000+ direct and vendor resources, providing enabling global talent capabilities for Wells Fargo Bank NA, in Technology, Operations, and Corporate Functions such as Risk, Finance and HR. Reporting locally to the Head of COO Functions and globally to the Corporate Properties Group, Wells Fargo Bank, this position is responsible for overall management of the portfolio of real estate services delivered across India and the Philippines. The total facilities footprint is expected to be 5 million sq. feet with 3+ million current plus 2+ million coming online in the next 3 years. This role will be based in India at any of Wells Fargo's locations – Chennai, Bangalore or Hyderabad. This role requires a strong experience in facilities management, property project development and administration functions (housekeeping, cafeteria, employee transport etc.). A strong understanding and capability in risk management across US, India and Philippines regulations, specifically on areas like financial crimes, anti-bribery, FCPA etc. will be crucial. Experience with multinational organizations and operations within the SEZ and PEZA ambit will be a key advantage. Key aspects of managing the operation include, but are not limited to the following:
Build a strong alignment with the Enterprise real estate team across the spectrum of services. Ensure global initiatives such as GREEN (Sustainability) are prioritized.
Delivery of services
Deliver a high level of employee experience in all employee touchpoints.
Manage Employee services which include air-conditioning and power supply, water supply and plumbing, copy / print, mail and distribution, housekeeping, transport, pest control services, support for company events, logistics and SEZ Compliance, Cafeteria & Pantry Services.
Develop and manage the department resources, capital, and expense budget.
Drive process improvement and expense management initiatives
Coordinate with transactions and construction management teams on leasing and project matters.
Coordinate across internal functions like Legal, Corporate Security, SCM and Finance to ensure key project requirements are met.
Be the face of Wells Fargo CPG in the local markets with developers, architects, consultants and key vendors.
Drive timeliness and cost adherence of projects.
Ensure a strong control environment is in place to manage operational, third-party, compliance and reputational risk in both ongoing operations as well as new projects.
Form part of the Crisis Management team during natural calamities and internal disturbances that disrupt day to day routine. Build strong incident management capabilities.
Local oversight of Enterprise Support teams. Partner with Enterprise CPG groups to establish global delivery capabilities in the I&P geography.
Market Skills and Certifications
Required to have 20+ years' experience in facilities management, preferably with a multinational corporation, with 8+ years in senior leadership roles Experience with in-house centres in SEZ and PEZA zones supporting the US would be a distinct advantage. Qualifications - Post Graduate preferred. Experiences should include familiarity with operations, projects and leasing in real estate. Must have good understanding of global trends and practices in property management. Must be able to demonstrate true results in impacting business outcomes and must be an innovative leader. Demonstrated experience and comfort leading/partnering in a highly matrixed organization with positive results Ability to handle multiple priorities and work to tight deadlines, coupled with a commitment to the highest quality standards and an eye for detail Team player, with the ability to gain confidence and trust at all levels of the organization, leveraging networks and overall strength of the enterprise Proven change management experience with solid decision making skills and analytical ability.
Proven strong relationship management skills and demonstrated success in building partnerships, collaborating and influencing at senior levels across lines of business as well as with corporate partners
Excellent people management experience including coaching, teaching and mentoring of team members
Demonstrates a high degree of reliability, integrity, and trustworthiness in all areas Takes ownership for responsibilities and for management of risk exposure. A seasoned, relationship-driven executive who will have the style and sensitivity to work within a highly complex business environment. Multi-cultural sensitivity a must. Exhibits excellent problem solving and analytical skills. Demonstrated expertise in Project Management, Stakeholder Engagement, People Leadership, leveraging Technology and Quality. Exhibits commitment to delivery of quality work products. Good understanding of Six Sigma, Lean, etc. and a track record of continuous improvement through usage of the above quality tools. Experienced in process improvement and quality frameworks.
Leadership Expectations at Wells Fargo
As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
www.wellsfargo.com | Twitter: @WellsFargo