Thank you for considering HFS Facilities Services, a unit within Housing & Food Services at the University of Washington—Seattle.
UW staff enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for six consecutive years.
HFS is a highly integrated department where HFS Facilities and Maintenance works collaboratively with all other functional units to support student success and provide the campus community with exceptional living and dining experiences.
For information about HFS Facilities please click here.
Residence Hall Maintenance Program Operations (45%):
•Manage, in collaboration with Assistant Director, residence hall maintenance program for Housing & Food Services including collaborations with UW Facilities partners and HFS Custodial Program •Direct work management functions for the HFS residence hall maintenance program, including: oReview, prioritize, and assign service requests and work orders as needed oResource deployment and personnel management for optimum unit performance oAlign work order management processes and procedures with HFS and UW Facilities business processes oDevelop, oversee, and implement standard work management processes and procedures oDetermine execution method(s) for performance of work based on customer requirements, productivity, and current shop backlog. Make resource recommendations to the Assistant Director based on projected workload and shop capacity/capabilities oManage customer service and communication including following up on customer concerns •Monitor performance of the HFS residence hall maintenance program and make recommendations for improvement, including: oAssessment of work order priority completion oReview of aging work orders •Implement unit’s training delevopment program for maintenance staff •Implement unit’s resource management plan for planned and cyclical functions, including: oOversee the residence hall maintenance inspection process and associated punchlists oManage and schedule cyclical maintenance planning •Make recommendations for process improvements •Manage, in collaboration with Facilities Design Manager, residence hall furniture installation logistics based on occupancy changes
Building Systems Program Management (25%):
•Coordinate management of facilities technology systems installed in all HFS residence halls, apartments and offices, including: oAudio and visual communication technologies and hardware oIntrusion, refrigeration, and panic alarm systems in HFS facilities oLighting control systems, laundry control systems, and emergency communications systems oVideo camera systems infrastructure and cloud/client access oDoor access system infrastructure oCable infrastructure oAnalog, digital, and IP phones •Collaborate with UW Facilities shops to effectively troubleshoot and manage building system needs, including: oPartnership with UW Facilities HVAC shop to manage and understand complexities associated with refrigeration, air flow, heating, cooling, boiler, and other building systems oTroubleshoot active building system errors and alarms and identify appropriate trades to complete work oPartnership with UW Facilities Shop 16 and Refrigeration to identify appropriate preventative maintenance needs within HFS building systems •Ensure ongoing functionality and service delivery of facilities systems by: oTroubleshooting component level equipment issues oAdvising on purchasing and inventorying new and replacement A/V, TV, and laundry control equipment oLogging data as needed to analyze building system trends •Create and maintain product specifications and instructional materials for projection and television systems, sound and amplification systems, touchscreen displays, A/V control systems, building control systems, digital signage and other technologies used for meetings, information display, training and visual communication
•Establish and maintain an organizational culture that emphasizes service to customers, including residents, staff and visitors, vendors and contractors •Supervise the work of direct reports ensuring appropriate productivity and quality •Evaluate the work completed by direct reports and provide constructive feedback so as to support success •Ensure proper implementation of Department and University personnel, payroll, and safety policies and procedures •Conduct time punch audits and other Workday reports to ensure accurate timesheets for staff •Supervise the HFS paint staff, including: oDevelop and maintain a staff training program oEnsure proper implementation of personnel, payroll, and safety policies and procedures including payroll, leave requests, overtime reports, hourly staff usage, employee actions and discipline and accident reports oMaintain compliance with the Collective Bargaining Agreement in staffing practices, policies, and procedures oCoordinate recruitment and hiring of staff
Facilities and Department Operations Management (10%):
•Respond to University and Department emergencies, including serving in the Unit Response Center when activated to support HFS facilities, services and communities •Administer contracts for delivery of services including Elevators, HVAC, security systems, audio/visual systems, lighting control systems •Collaborate with other HFS Facilities staff to work effectively and provide leadership in execution of the program and department objectives •Ensure organizational compliance with applicable laws and regulations including permitting, fire and life safety, Labor and Industries. Interpret requirements; develop, document, and implement practices; conduct or oversee analysis and reporting; implement or make recommendations for remediation or correction as necessary •Participate in the development and execution of budgets for the building systems and paint program •Approve expenditures associated with the security, A/V, and paint program •Collaborate with HFS Residential Life, Conference Services, and UW Facilities Services to ensure maintenance program strategies and operations are coordinated •Analyze current and future needs and develop plans for addressing them •Ensure that budget goals are met and that HFS obtains the greatest value for resources expended •Serve as interdepartmental liaison with campus partners or other agencies. •Perform other duties as assigned, including special projects, work on committees and activities as well as other HFS unit activities, including recognition and service events
IMPACT TO THE UNIVERSITY An effective facilities management program preserves and protects significant university assets and creates a safe environment for residents. Maintaining a physical environment which supports student success increases student retention. Collaboration within HFS and the University contributes to consistency and alignment with University-wide goals and objectives.
POSITION COMPLEXITIES •Addressing maintenance needs in variety of commercial building designs and construction while adhering to University policies and procedures •Involvement in residential and dining maintenance requires understanding of a variety of customer needs •Working in a University environment requires the ability to know when and with whom to coordinate work •Scope of work requires the ability to communicate effectively with diverse audiences •Residential nature of facilities makes it necessary to respond immediately and effectively in emergency situations
WORKING CONDITIONS Assigned to a Monday through Friday Day Shift with the requirement to attend meetings and participate in after-hour events as needed. Required to respond to emergencies that occur while on or off duty.
Hourly staff as needed for special projects and services.
REPORTS TO Assistant Director for Maintenance and Operations
QUALIFICATIONS A bachelor’s degree and three years of experience in Facilities Operations or a Residential Life department at a major university, or equivalent experience.
Equivalent combinations of education and experience may substitute for these qualifications.
CONDITION OF EMPLOYMENT A satisfactory outcome from the employment reference check processes and education verification.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.