The ability to perform work independently is required:
Handle tape backup media and prepare for offsite storage if applicable.
Perform ad hoc requests as directed by on-site management.
Prepare and coordinate and receive incoming shipments. Compare packing lists with purchase details to ensure accurate make, model, and quantities are received. Receipt SRM.
Perform remote hands support e.g. power cycles, physical equipment and cabling inspections, swap out failed components, testing of copper and fiber cables, handle storage media, and enter troubleshooting commands.
Perform hardware installations - rack / stack.
Perform cable installations (routing, terminating) and testing.
Perform hardware cabling troubleshooting Support Service Manager processes (e.g. Service Request, Incident, Change) by creating, updating, and closing associated tickets.
Support Power Maintenance Events (PME) - active involvement in the planning through an assigned role.
Track and maintain adequate sparing levels.
Perform physical audits and ensure the Service Manager database is updated and accurate.
Collaborate and maintain business relationships in order to meet and exceed client expectations with respect to business as usual and project activities.
Ability to learn new technologies with an interest in expanding and applying this knowledge as new emerge.
Able to lift 50 lbs.
Working knowledge of Microsoft Windows and Office suite, especially Word and Excel.
Thorough understanding of cabling best practices (EIA/TIA-568 standards).
Thorough understanding of IT hardware skills (HP, Cisco, etc.). Working knowledge of network cabling diagnostics and testing practices.
Good understanding of LAN/WAN/Telephony concepts e.g. TCIP, switches, routers, vLANs.
General understanding of the concepts of electrical theory with respect to hardware installations e.g. single phase, 3 phase, amperage, receptacle types.
Qualifications - External
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
High school diploma or general education degree (GED) and a minimum of four years of related experience and/or trade school training.
CERTIFICATES and/or LICENSES
Universal CFC certification preferred. Additional certification in one or more of the following: electrical, mechanical, HVAC and refrigeration systems, process controls, mechanical power transmissions, painting, plumbing, carpentry or engine repair. Certifications/licenses as may be required by local or state jurisdictions.
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
Ability to solve practical problems and deal with a variety of concrete variables in situation where only limited standardization exists. Requires intermediate analytical skills.
OTHER SKILLS and ABILITIES
Uses personal computer and / or PDA for work order system, email, ESS and training. Basic skills with Microsoft Office Outlook. Physical requirements include stooping, standing, walking, climbing stairs / ladders and ability to lift / carry heavy loads of 50 lbs. or more.
SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
Internal Number: 21011874
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.