For Mainframe Hardware installation and configuration:
Working knowledge of IBM z/Series Mainframe devices, Attached I/O devices and physical layouts.
Familiarity with IBM HMC configuration and operation with IBM mainframe hardware.
A detailed knowledge of IBM Ficon/Fiber channel configuration, operation, and IBM Ficon director connection practices.
An in-depth knowledge of IBM Virtual Tape Installation and Operation along with IBM Virtual tape GRID concepts.
Knowledge of IBM Mainframe OSA adapters and a basic knowledge of TCPIP and networking practices.
The ability to map out mainframe I/O devices through Ficon Directors from mainframe I/O drawers for maximum throughput and availability.
Create Ficon and OSA cabling diagrams for data center infrastructure to use in cabling Mainframe infrastructure.
Provide Ficon port layout information configuration management for their use in creating the Configuration (IOCDS).
Create RFC's (Changes) for hardware installs, upgrades and removals (move, add and changes) as needed.
Work with Client facilities and staff to receive and place hardware on the raised floor in a team environment.
Update IBM's CMDB asset tracking database with information on local assets.
For incident, change control and problem tracking:
Be familiar with a change and incident management tracking system ( i.e. ServiceNow).
When on call be prepared to logon and accept an incident within 15 -30 min.
Join emergency bridge calls as needed to help determine system operation issues and help resolve operational issues.
For channel interface errors be able to diagnose which device or cpu path is having issues by examining system path and device messages.
Work with mainframe operations to place paths and or devices offline/ online as needed to stabilize system operation.
Using CPU and Ficon directors' logs and test output determine where the problem lies, create a change and schedule service to make the repairs.
Work with service personnel on equipment issues and when the machine calls home in opening changes and schedule service.
Qualifications - External
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
High school diploma or general education degree (GED) and a minimum of four years of related experience and/or trade school training.
CERTIFICATES and/or LICENSES
Universal CFC certification preferred. Additional certification in one or more of the following: electrical, mechanical, HVAC and refrigeration systems, process controls, mechanical power transmissions, painting, plumbing, carpentry or engine repair. Certifications/licenses as may be required by local or state jurisdictions. COMMUNICATION SKILLS
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
Ability to solve practical problems and deal with a variety of concrete variables in situation where only limited standardization exists. Requires intermediate analytical skills.
OTHER SKILLS and ABILITIES
Uses personal computer and / or PDA for work order system, email, ESS and training. Basic skills with Microsoft Office Outlook. Physical requirements include stooping, standing, walking, climbing stairs / ladders and ability to lift / carry heavy loads of 50 lbs. or more.
SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
Internal Number: 21012420
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