At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.
Residential and Student Services Programs (RSSP) is part of the Division of Student Affairs under the direction of the Associate Vice Chancellor of RSSP. RSSP provides residential student housing, family housing, residential life programs, facilities services (maintenance/design, custodial, desk operations) self-operated dining services for undergraduate and graduate students and their families, as well as child care services for students, faculty, and staff. RSSP also conducts a year-round conference business, operates seven campus restaurants, and manages several faculty apartments.
Application Review Date
The First Review Date for this job is: August 20, 2021
Plans direct supervises, coordinates work activities, and evaluates workflow of the customer service center and staff often through customer service representative(s).
Develops and maintains performance metrics and standards to ensure excellent department performance. Monitoring, adjusting, correcting, and tracking staff performance, maximizing space utilization, budget, and expenditure tracking responsibilities.
Ensures delivery of conference services to clients consistent with the implemented contract. This includes room turnaround, room readiness, linen service, and meeting space preparation in coordination with the Unit Custodial Supervisor and Central Maintenance.
Recognizes operational processes and recommends improvements. Tracks work order completion and advocates for prioritization of work,
Responsible for the day-to-day application of organizational policies and procedures.
Administers emergency preparedness for Unit with assistance from Residential Life staff
Reviews, and interprets policies and procedures and establishes recommendations for staffing and overall organizational structure and function. Assists in developing performance monitoring processes and coordinating the compilation of information.
Assist with the planning and coordination of the summer custodial hiring and training process, coordinate summer contract cleaning.
Researches budgetary concerns and approves payments on custodial expenditures. Provides analytical decision support services and technical expertise for Custodial Operations.
Working knowledge of policies and procedures relative to facilities maintenance, equipment, customer service, dispatch, building maintenance, safety and emergency preparedness, TMA, and StarRez applications.
Prior supervisory experience.
Good interpersonal skills, including active listening, critical thinking, and ability to multi-task effectively, persuasion/negotiation, mentoring, leadership/supervision, problem-solving, operations analysis and quality control analysis.
Working knowledge in supervising facility maintenance and improvements along with building maintenance work to include one or more of the following: basic plumbing and pipefitting, carpentry, painting and plastering, service of machinery, electrical maintenance, and custodial.
Broad knowledge of chemicals and custodial applications and safety practices
Strong budget skills and ability to operate in a fiscally responsible manner.
High school diploma and/or equivalent experience/training.
Bachelor's degree in related area and/or equivalent experience/training.
Salary & Benefits
Annual salary will be commensurate with experience.
For information on the comprehensive benefits package offered by the University visit:
Please submit your cover letter and resume as a single attachment when applying.
Please include, as part of your application a brief (1-2 paragraph) statement on your contributions to diversity, equity, inclusion, and belonging in your professional experience.
Advancing diversity, equity, and inclusion are fundamental to our UC Berkeley Principles of Community, which states that every member of the UC Berkeley community has a role in sustaining a safe, caring, and humane environment in which these values can thrive.
A valid driver's license and DMV check for driving record is required.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.