Job DetailsLevel ExperiencedJob Location Willow Lake - Katy, TXJob Shift Day - including weekend and oncallService Manager
At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members.
In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work s "Best Workplaces for Women." BH was also ranked in 2018 and 2020 as one of the "Best Workplaces for Millennials. In addition, in 2019, BH was named to the 100 Best Workplaces for Diversity. We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:
3 Weeks of Paid Time Off
Medical/ Dental/ Vision
401(k) + company match
Birthday Paid Day Off
BH Gives Back (Paid Volunteer Time Off)
12 Paid Holidays
BH Paid Leave
Employee Assistance Program
Position Summary:The Service Manager coordinates the work of employees who repair and maintain buildings/facilities. Prepares work schedules, assigns work, and oversees the work product. May be involved in new construction or modification of existing properties. Performs a variety of complicated tasks. Responsible for maintaining adequate inventory of supplies for repairs and monthly maintenance budget monitoring. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.
Essential Job Functions:
Coordinates and assists with responding to resident/management requests for the property. Periodically checks the work progress of each maintenance employee, assisting and providing direction as needed.
Completes weekly/daily maintenance employee schedules, communicating assignments to maintenance staff while assisting with touring property daily to look for needed maintenance and liability hazards. Repairing hazards or assigning completion of these tasks to the maintenance team.
Exhibits strong ability to use independent judgment (following prescribed procedures) to determine actions to be taken, priorities, emergencies, etc.
Responsible for the daily upkeep of the grounds and appearance of the property including assistance withinterior/exterior rehabilitation and construction projects.
Responsible for the upkeep and security of all property-issued tools.
Keeps abreast of relevant industry issues, government regulations and restrictions concerning maintenance procedures and incorporates them into planning and decision-making.
Participates in the site staffing needs in conjunction with the Community Manager.
Assesses training needs of employees, provides input for needed training programs, coordinates and schedules appropriate training. Importance regarding safety and skill training for all maintenance employees. May assist with completing written property safety audits.
Has a complete understanding and working knowledge of the company s policies and procedures.Oversee and ensure that established preventative maintenance programs are implemented, documented, followed and participation in ongoing training per BH program guidelines.
May diagnose problems and makes repairs in areas such as HVAC, electrical, plumbing, carpentry, dry walling, interior and exterior structural, appliances, and apartment make-readies.
Assists with monitoring of resident satisfaction and ensures follow up on the results by property maintenance staff.
Must be able to deal with moderate to high levels of stress due to meeting deadlines, reprioritizing activities and supervising employees
Other duties as assigned
Minimum of two years or more experience with progressive maintenance, safety, and all major types of heating and air conditioning, construction background including, but not limited to: foundations, framing, roofing, plumbing and electrical
Working knowledge of building maintenance, repair, and preventative maintenance programs, irrigation and pool systems, large and small appliance repair
E.P.A Certification required (Type II domestic HVAC systems)
CPO (Certified Pool Operator) required
Basic computer skills/knowledge required to perform job functions
Ability to work independently with minimal supervision and excellent time management skills; ability to prioritize work functions
Strong communication and interpersonal skills, and a positive, team-oriented attitude
Ability to work with a diverse group of people and customers
Required to provide own (industry specific) hand tools
A valid driver s license and/or reliable transportation required
CAMT preferred or ability to obtain within the first year of employment
HVAC, supply purchasing and bidding experience helpful
E.P.A 410A certification preferred or ability to obtain within the first year of employment
Working knowledge of Microbial Growth preferred
Work Schedule8am-5pm, Monday-Friday (work schedule may vary). Some overtime may be required and ability to work extended hours including on-call and/or participate in a rotating on-call schedule as needed to meet business needs.
Physical Requirements/Environment:The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Equal Opportunity Employer. Drug Free workplace. Employment offers are contingent upon successful completion of a background check and drug screen.
We are a multi-family management company with more than 33,000 units nationwide. BHMS is an equal opportunity employer and we offer a competitive benefits package, including medical, dental, life, vision and 401(k).