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BUILDING AUTOMATION SYSTEMS (BAS) OPERATOR , Facilities-Repair and Maintenance (R&M)-Operations , to join the critical 24/7 Operations Center. Will utilize the building automation systems (BAS) to monitor, diagnose, and respond to alarms for critical equipment and spaces; evaluate heating and cooling problems and determine appropriate corrective actions, including dispatching and communicating with field personnel; make system adjustments via the BAS systems; work alongside mechanics, managers, and BAS engineers to troubleshoot equipment issues; coordinate complex response(s) between internal and external municipalities to campus emergencies e.g., fires, floods, power outages, and HAZMAT spills; provide detailed documentation using the SAP work order system; maintain data integrity of all calls; operate communications equipment; and handle related duties as needed.
REQUIRED : high school diploma or its equivalent; at least five years' experience in a customer service environment and at least one year in a call center and/or dispatching environment; demonstrated experience handling multiple priorities, organizing work to meet changing priorities, and working efficiently and effectively under pressure and in emergency situations; proven customer service, interpersonal, and communication skills; attention to detail; ability to handle situations diplomatically and across various levels of the organization; comfort with ambiguity; initiative; excellent problem-solving skills; advanced and varied computer skills, including proficiency with MS Office and willingness and ability to learn other programs; and ability to speak, read, write, and understand the English language. PREFERRED : experience in the operation and maintenance of building management systems; experience with Andover-Continuum, Carrier-CCN, or Siemens-Apogee; and knowledge of basic HVAC design and operation. Job #21024-6
Schedule to be determined.
Must be able to work overtime as required and be available to work all shifts as necessary.
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