Our Client is a nationally recognized owner, developer, and manager of iconic regional shopping centers, which are known throughout their respective markets for their retail innovation, fashion leadership, distinctive architecture, and luxury appointments.
The General Manager is responsible for all Center operations including, but not limited to:
Leads the management team in partnership with the Marketing Director.
Directs the activities of security, building & grounds maintenance, landscaping, janitorial, construction, risk management, human resources, financial reporting, budgeting, forecasting, and planning.
Works in partnership with the Marketing Director ensuring programs are being executed and supporting the marketing department with available resources.
Develops and maintains an appropriate level of involvement in community affairs and activities representing both the Center and ownership.
Strong understanding of luxury retailers’ brand and image and the ability to support their growth and success.
The General Manager is the leader of the management team and sets the overall tone for the office operations, by creating value each and every day. This includes:
Training and development, motivation, and evaluation of the management office team. Ensuring the management office team is performing on brand and meeting or exceeding established goals and objectives.
Maintaining open and clear communication with the management office team, home office, vendors, and other staff members.
Serving as the brand ambassador for the Center by creating a culture of teamwork and outstanding guest services.
Actively seeks new ways to grow and be challenged.
Earns the trust of others through honesty, integrity, and authenticity.
Ability to address difficult situations, possess the confidence to have challenging conversations and navigate them appropriately.
Being nimble and flexible to adapt to the demands of an everchanging retail/operational landscape.
Maintain the Center in a manner which is consistent with company standards and brand expectations.
Identify existing and potential deficiencies and establish best practice measures to address the conditions and satisfactorily resolve them.
Create a safe and aesthetically pleasing environment throughout the building and grounds.
Motivate the team to be passionate about the operations so the Center is “show ready” daily.
Poline Search Partners is an international executive search firm specializing in the shopping center industry. We serve property owners, developers, retailers and service providers who are seeking remarkable talent and work to align them with candidates who are eager for new growth opportunities. Since 1979, our team has been connecting companies and candidates with a commitment to integrity and client satisfaction—making us the industry’s most trusted leader in recruitment.