Ensure the satisfactory operation of the university's data and wireless networks to ensure a reliable and secure computing environment for the Clark community.  This includes planning, design, implementation, and maintenance of the data network and associated infrastructure.

Major Responsibilities:

• Identify, research, recommend, and implement network improvements, upgrades, and repairs for the University's network infrastructure including physical cabling (copper & fiber) and associated hardware & software. Evaluate new techniques and tools for improving services, staying abreast of industry trends and best-practices.
• Provide hands-on support, maintenance, performance monitoring, and optimization of all LAN/WAN/WLAN including physical data cable (copper and fiber), wireless, cloud networking, and other associated equipment and services.
• Design, install and manage network devices including but not limited to switches, routers, firewalls, packet shapers, UPSs, PDUs, network monitoring systems, and WiFi infrastructure.
• Monitor all aspects of Clark's network and proactively respond to and investigate alerts and anomalies.
• Provide network integration of voice/video/data systems including VoIP, classroom AV, endpoints, HVAC equipment, card access control, security cameras, point of sale systems, vending machines, servers, and other applications.
• Participate in design, maintenance, and support of a hybrid telecommunications environment with traditional digital PBX, Teams Direct Routing, session border controllers, and endpoints.
• Implement and maintain centralized automation and orchestration for management of network devices and services.
• Documentation of networking infrastructure in enterprise documentation systems.
• Participate in network security assessments and remediation in coordination with supervisor and Information Security team.
• Manage and maintain AAA for network access.
• Manage and maintain DHCP services.
• Provide input on DR configuration/installation and maintenance.
• Other duties as assigned.

• Bachelor's degree in computer science or equivalent; significant experience can substitute for degree. 
• Minimum of five years' experience in networking, with progressive growth in responsibilities and project management.
• Extensive knowledge of TCP/IP networks with experience in networking including routers, switches, VLANs, trunking, VPNs, copper and fiber Ethernet, wireless networks, firewall architecture, and bandwidth management is required; experience with FreeRADIUS, HPE, Aruba, and Palo Alto desirable.
• Firm understanding of TCP/IP and related networking protocols (DNS, HTTP, ICMP, DHCP, etc) as well as how they operate and are managed on an enterprise level production network.
• Proficient in HPE/Aruba technologies.
• A fundamental understanding of network security including system hardening, log analysis, intrusion detection, and vulnerability scanning is required.
• Experience with data center networking, systems automation and orchestration, cloud network environments, and software defined networking preferred.
• Experience with VoIP concepts and practical deployment through a network environment.
• Management of AVAYA phone system installation/upgrade/maintenance preferred.
• Experience in a multi-hardware environment, Linux/UNIX, Windows, & Mac operating systems, and general scripting is preferred.
• Strong project management experience with ability to organize and prioritize multiple complex projects.
• Ability to work independently and as part of a team; to set priorities and work concurrently on multiple tasks and projects; to communicate progress/problems to appropriate personnel effectively.
• Strong interpersonal and communication skills; the ability to communicate effectively with people at varying levels of computer literacy; and the ability to establish collaborative working relationships at all levels of the university is required.
• Excellent customer service and communication (written and verbal) skills; and a high degree of integrity relative to computer security and confidentiality of information required.
• Ability to work nights and weekends on an as-needed basis is required (e.g., respond to system emergencies or to implement off-hour changes)

Clark University currently requires all employees and students to be vaccinated against COVID-19. Exemptions will be made for medical or disability reasons or religious beliefs, and could be made, at the sole discretion of the University, for other well-documented reasons.

Clark University embraces equal opportunity and affirmative action as core values: we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. This commitment applies to every aspect of education, services, and employment policies and practices at Clark. Our commitment to diversity informs our efforts in recruitment, hiring and retention. All positions at Clark share in the responsibility for building a community that values diversity and the uniqueness of others by exhibiting integrity and respect in interacting with all members of the Clark community to create an atmosphere of fairness and belonging. We strongly encourage members from historically underrepresented communities, inclusive of all women, to apply.

Clark University offers a generous benefit package for full and, if applicable, part-time employees that include; paid time off, generous retirement plan, group health and dental insurance, life insurance, and tuition, along with use of many campus amenities. For a complete list of benefits for eligible employees visit here.

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