A cover letter and resume are important submissions for the hiring team to get a sense of your experience and skill set. Submit both a cover letter and resume as one file.

The review of resumes will begin when the posting closes. Applicants selected for an interview will be contacted via email. The interview process will consist of an initial 45 minute screening interview and one or two additional hour-long interviews for select candidates.

While this job is situated in Ann Arbor and routine on-campus work is expected, Taubman College offers flexible work arrangements for staff.

The Taubman College of Architecture and Urban Planning is looking for a proactive, solutions-oriented operations manager with experience in process improvement. As a member of the business team (our organizational chart), you will report to the chief financial officer and have responsibility for the strategic direction and oversight of the daily operations for the college’s facilities, IT, and Media Center (retail store). You will supervise a staff of three full-time professionals and collaborate to develop and implement improvements and streamline processes. This is a hands-on, high-level service role.

• Provide strategic, operational and administrative leadership for facilities, information technology, and Media Center
• Oversee IT and facilities resource allocation; space allocation and management; optimize faculty and staff coworking space model
• Reimagine the business model for the Media Center which provides printing, student supplies and convenience items; expand merchandising, inventory and marketing efforts to improve revenue generation
• Optimize the IT service levels for the college by collaborating with MiWorkspace and our internal IT staff and evaluate our business model
• Proactively identify strategic IT investments in XR/VR technology; hybrid pedagogical teaching and working modalities; and computer labs 
• Develop and leverage partnerships with the Stamps School of Art and Design (who shares the building with Taubman College) as well as university stakeholders and vendors to ensure efficient and cost-effective delivery of designated services
• Create a framework for assessing, triaging, tracking, and implementing capital projects, renovations, maintenance issues, furniture/equipment needs, etc.
• Develop and implement performance measures, both qualitative and quantitative, to track issues, services rendered, turnaround time, satisfactory resolution, etc.
• Obtain quotes, select suppliers, negotiate contract specifications, purchase supplies and fulfill services related to office equipment, furnishings, ergonomic assessment requirements, research space requirements, and work with the business office for all UM procurement-related activity
• Assure compliance with university regulations regarding safety programs including fire, sanitation, building security, ADA requirements, purchasing, and fixed asset and equipment inventory control
• Coordinate college emergency planning, safety, and security including annual BIRT trainings, table top exercises, and communication coordination, including participating on the college/university emergency planning teams
• Oversee all work orders and work requests with central services including custodial, grounds, property disposition, HVAC security, waste management, recycling, construction management and others

• A bachelor’s degree
• Five+ years of administrative experience, in a supervisory capacity
• Strong project management and process improvement skills
• Ability to use astute judgment, strategic thinking, and analytics to persuasively present summaries and recommendations

In addition to a career filled with purpose and opportunity, U-M offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include generous time off; retirement plan with two-for-one matching contributions after the first year; many choices for comprehensive health insurance; life insurance; long-term disability coverage; and flexible spending accounts for healthcare and dependent care expenses. Learn more about U-M benefits.

Please note: Relocation assistance is not provided for this position.

Commitment to Diversity, Equity, and Inclusion

Taubman College values a diverse group of students, faculty, staff, and administrators that includes people of different race and ethnicity, national origin, gender and gender expression, socioeconomic status, sexual orientation, religious commitment, age, and disability status. We aim to create a community of mutual respect and trust where everyone's backgrounds, identities, and views are represented without any threat of bias, harassment, intimidation, or discrimination. Learn more about our DEI efforts and the shared values we have for our community

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations, including boosters when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine.  This includes those working remotely.   More information on this new policy is available on the Campus Blueprint website or the UM-Dearborn and UM-Flint websites.