Completes service requests as assigned in Yardi by the Service Manager.
Logs and completes service requests in Yardi on mobile devices.
When completing service requests, notes in Yardi and makes Service Manager aware of any concerns noted in apartment homes that may require follow-up.
Perform make ready of vacant apartment homes as directed by the Service Manager which may include maintenance, painting and/or cleaning tasks.
Complete the “Apartment Punch-Out Maintenance Report” accurately and provide to the Service Manager upon completion of all punch items and/or updates in Yardi with the mobile devices.
Report any utility outages immediately to direct supervisor.
Perform preventive and routine maintenance tasks as directed by the Service Manager.
Conducts periodic unit inspections through use of the mobile devices.
Shares in “Emergency On-Call” as directed by the Service Manager. This requires 24-hour availability during the “on-call” period.
Respond to all emergency calls within one hour of receipt and take the necessary action to complete the needed repair in compliance with maintenance policies and procedures.
Enter Work Order in Yardi on all emergency calls received.
Perform other tasks such as picking up the grounds, compacting trash, painting/pressure washing, pool maintenance, trash-outs, blow streets/breezeways/parking lots and or set up or move model furniture as directly by the Service Manager or Community Manager.
May be requested to help at other properties including “On-Call”.
Helps perform legal evictions of residents supervised by the county marshal as requested. May be required to help move residents’ furniture and personal belongings during any evictions.
Occasional duties outside of the routine work may be assigned by Property or Service Manager.
Provide additional services during times of inspections.
Follow and adhere to all company policies including Life/Safety, Mold and Mildew, Uniforms, Bedbugs etc.
Adhere to the handheld telephone policy and ensure phone is charged and operational daily.
Previous Work Experience
Prefer a minimum of one year of experience in apartment maintenance.
Experience in dealing with the general public is helpful.
Must be certified Universal or Type I and II for refrigerant recovery.
Trade school courses in HVAC, electricity, plumbing, etc., preferred.
High School Diploma or GED.
Good writing skills required for filling out work orders.
Basic computer skills such as navigating a web browser.
General good health with the ability to climb ladders, enter attics, move appliances, and perform other normal activities associated with apartment maintenance.
Personal grooming, dress, and appearances in keeping with normal expectations for maintenance professionals.
Can assist Community Manager and/or Assistant Manager in all duties, which he/she may be assigned which may include flex hours outside of published office hours.
Must pass the IPM Maintenance Test with a minimum score of 70%.
HVAC certification required.
EPA certification preferred.
Successful completion of all in-house training programs related to the service level as defined in the IPM Management Service Polices and Procedures manual.
Integral Property Management Offers:
Paid vacation, paid sick, 401(k) match, medical, dental, vision, company paid Long Term Disability and company paid Basic Life Insurance.
For almost 30 years, The Integral Group LLC (“Integral”) has been fortunate to have had a number of outstanding clients and partners that have played key roles in the Company’s growth and development. Complementing those clients and partners is a team of committed associates that are intensely focused on achieving pre-eminence in the quality of the customer experience that we provide. We do this by continuously innovating and by creating great urban communities and development projects that offer affordable, workforce and luxury housing options.
Our extensive experience creating master planned, mixed-use and mixed-income communities, multi-family and senior housing residences, and transit-oriented developments provides opportunities that help us bring our vision to life.
The unique path that we have traveled to arrive at this place, at this time, has made us stronger than many of our competitors. We are appreciative of, and grateful for, our good fortune. We recognize that our most critical assets, our human resources, walk in and out of our various offices every day. Thus, we are fiercely committed to investing in helping all of our associates be the best that they can be ...in all respects. We are certain that those investments will pay untold future dividends for the company in ways that we cannot predict at this time.
In addition to our commitment to providing a high-quality customer experience, we aspire to never lose sight of our obligation to 1) play a meaningful part in making the communities in which we do business better off as a result of our presence and 2) provide solid returns to our shareholders and investors. We accomplish the former by creating and maintaining an organizational culture that puts the need to serve others above all else. We accomplish the latter by remaining true to our mission and adhering to our core values, while delivering services of the highest quality to our clients and customers.
Our desire to be a company that leaves lasting positive impacts in our communities across the nation has helped us to set the stage for better performance in the areas of urban revitalization, infill development, smart growth, and public/private partnerships. Because of that, I am confident that we have all been a part of laying the foundation for building an enterprise that will be relevant for decades to come. Accordingly, I want to thank all of you that have had a hand in helping Integral to be the well regarded and forward looking company that it is today.
I welcome the opportunity to continue on more of this journey with you.
Egbert L. J. Perry
Chairman and Chief Executive Officer