Chartered in 1746, Princeton currently has enrolled approximately 8100 students (5,260 undergraduates and 2,845 graduate students) and employs approximately 6,900 benefits-eligible employees. As a research university, Princeton seeks to achieve the highest levels of distinction in the discovery and transmission of knowledge and understanding. At the same time, Princeton is distinctive among research universities in its commitment to undergraduate teaching. Interdisciplinary work is vital to Princeton and is reflected in a full spectrum of academic programs.

Campus Support Services, a division of University Services, provides a broad range of event, performance, and venue support services for the Princeton University community. The Venue Services unit provides facility and event management for mixed-use spaces, including East Pyne, Frist Campus Center, Julis Romo Rabinowitz and Louis A. Simpson International Building (JRR/LAS), the Lewis Arts complex (LAc), 701 Carnegie, and Overlook; supporting tenants, event presenters, users, and guests.

The Venue Operations Assistant provides venue support for 701 Carnegie Center which is an administrative building housing the Office of Information Technology (OIT) and the Office of Finance and Treasury. Additional venue support is provided to 100 Overlook, a building which houses Human Resources and the Office of Advancement. The Venue Operations Assistant is 12-month full-time position, with a flexible schedule that is assigned primarily during the weekdays with some weekends based on the events scheduled in 701 Carnegie Center for a particular week.

The Venue Operations Assistant will ensure the accurate and timely set-up and break-down of each public meeting spaces within the 701 Carnegie Center for events scheduled within the facility with special focus on the multi-purpose rooms which host a high volume of events. The Venue Operations Assistant will be well versed in the operation and maintenance of the AV equipment in the space. The Venue Operations Assistant is responsible to set up chairs, tables, AV equipment, podiums, easels and other event support equipment as outlined by client requests in a timely, safe and efficient manner, while delivering outstanding customer service. The Venue Operations Assistant reports to, and works closely with the Venue Manager. The Venue Operations Assistant also has responsibility to ensure and execute the proper opening and closing procedures for 701 Carnegie Center. The position requires superior customer service skills as the incumbent will interact with many clients from various groups across campus in this very visible position. On an as needed basis, the Venue Operations Assistant will provide venue support services for 100 Overlook at the request of the Venue Manager.

With an emphasis on service excellence, the Venue Operations Assistant will provide broad support for the facility and users of the spaces. The Assistant will maintain excellent communications with the Venue Manager, service team, supported departments, and guests. With high visibility and a proactive approach, the Venue Operations Assistant is readily available to address the needs of the users of the building.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Oversight of daily operations of 701 Carnegie primarily in the evenings and weekends unless otherwise scheduled

• Work closely with Venue Services Manager to ensure timely and correct setup of all events which occur in the 701 Carnegie Center.
• Responsible to move and setup tables, chairs, portable staging, dance floor, podiums, easels and AV equipment with some items weighing in excess of 75 pounds.
• Ensure that all equipment is in fully operational condition at all times and report any problems to Venue Manager.
• Assist clients with setup and use of audio-visual equipment and wired and wireless microphones. Read, interpret and implement room setup diagrams.
• Demonstrate a high degree of customer service when acting as liaison with clients to accommodate final adjustments to physical setups and technical detail for their programs and activities.
• Support Restaurant Associates staff to provide adequate tabling for catering operations and ensure timely removal of food after events.
• Maintain neat and orderly storage closets, and ensure that all equipment is returned to appropriate location when not in use and is additionally charged with maintaining an accurate and up to date inventory of 701 Carnegie Center supplies.
• Maintain a physical presence at the Reception Desk when not performing other daily operations.

Provide direct daily support of the operations of the 701 Carnegie Center.

• Perform all proper opening and closing procedures
• Responsible for receipt of inbound US and campus mail from Mail Services, as well as receiving inbound packages from FEDEX, UPS and others at the 701 Carnegie Center loading dock.
• Deliver US and campus mail to various administrative areas within the 701 Carnegie Center.
• Monitor and manage inbound and outbound deliveries at the loading dock and interface between delivery personnel and 701 Carnegie staff and occupants to ensure smooth and efficient delivery process.
• Perform periodic rounds of 701 Carnegie Center, focusing on public use areas (i.e. Café) to ensure all equipment and furniture is in order and overall cleanliness of the facility.
• Review AV equipment to ensure functionality in Multi-Purpose Rooms.
• On daily basis, dust and sanitize each piece of equipment in the fitness area, report malfunctions to Venue Manager.

Provide venue support for 100 Overlook

• Perform periodic rounds of 100 Overlook, focusing on public use areas to ensure all equipment and furniture is in order and overall cleanliness of the facility.
• Perform HVAC checks and fill out daily log to ensure that HVAC is functioning correctly.
• Perform as needed tasks assigned by the Venue Manager for the tenants of 100 Overlook, ie mail support, room setup, deliveries etc.

Other duties as assigned to include, but not limited to,

• Staff VS supported events
• Attend regular staff meetings, staff development
• Provide staffing for overtime setups and building coverage as necessary, often occurring outside of regularly scheduled building operating hours

ORGANIZATIONAL CHARACTERISTICS:

The Venue Operations Assistant reports to the Venue Manager of 701 Carnegie Center.

CONTACTS:

The Venue Operations Assistant will work closely with the entire Campus Support Services staff, in addition to other University Services units and campus partners:

• Campus Support Services staff
• Staff of the Office of Information Technology and Office of the Treasurer
• All patrons and occupants of the 701 Carnegie Center
• The Office of Advancement and Human Resources in 100 Overlook
• Boston Properties
• The Cali Group
• Restaurant Associates
• West Windsor Police
• Outside Caterers
• Mail Services

REVIEW OF WORK:

The Venue Manager will provide the Venue Operations Assistant with a formal annual review and informal ongoing reviews of performance.

A full job description will be furnished prior to interview.

ESSENTIAL QUALIFICATIONS:

• High School diploma and three years of experience in relevant work
• Demonstrated experience in providing excellent customer service
• Ability to work collaboratively in a diverse environment
• Ability to lift and carry 75 lbs.
• Ability to work flexible schedules, as dictated by events occurring within the 701 Carnegie Center
• Ability to work long hours including early mornings, late evenings, and weekends.
• Ability to focus on multiple projects and work to deadlines.
• High level of self-motivation and demonstrated capacity for independent judgment, planning, evaluation, and decision-making.
• Demonstrated ability for teamwork and collaboration and delivering exceptional customer service
• Proficient computer skills
• Proficient audio-visual skills

PREFERRED QUALIFICATIONS:

• Associate’s Degree and/or equivalent work experience
• Experience and working knowledge of academic settings

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Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO IS THE LAW

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