1.Receive routine and emergency maintenance/repair requests for building maintenance and environmental conditions, identifies and initiates corrective action. Coordinate repairs with department supervisors, tradesman, and customers. Generate emergency and routine maintenance work orders and radio dispatch appropriate trades. Input data into Computerized Maintenance System. Includes constant phone usage with multiple lines. 2.Monitor and acknowledge all Building and Automation System alarms. Print and review alarm reports and those related to communications and network status. Take corrective action through direct software intervention or by assigning and dispatching the proper trade for field repair follow-up. 3.Enters data into computerized systems and monitor building maintenance needs and status of work requests. Compiles and analyzes data related to building maintenance and environmental systems. Communicate HVAC and BAS status internally through electronic turn over forms and other effective methods. 4.Performs data entry into Maintenance Management Systems and tracks flow of Facility Service Requests; assists appropriate codes for funding source and work type; daily data entry for all labor/time, action notes, labor transfers and status changes associated with all work orders; issues work orders after work is scheduled by planning function; generates; creating Purchase Requisitions/processing Invoices; sorts and distributes work order and job tickets to appropriate supervisors. 5.Maintain necessary reports, documentation, customer service center logs, records, call back reports, procedures and supporting documentation, and contact lists for various departments. Compiles statistical data and information. Establishes and maintains filing systems. Merges, scans and manipulates filing systems. Pick up, sort, distribute and if required respond to mail. Relay and coordinate messages as needed. Type correspondence, memoranda and other material. 6.Distributes keys, radios and maintains records. Issues permits for lock out/tag out, hot work, confined space, and "Call Before You Dig" process. 7.Interface with students, staff, management and various customers by phone, email, or in person. 8.Performs related duties and functions specific to Facilities on all levels. 9.May perform other duties as assigned.
Preferred Education: Minimum of two years' experience working in a commercial facility or industrial environment monitoring of one or more of the following systems: HVAC, chilled water, steam, electrical, building automation or control systems.
Preferred Education, Experience and Skills: Minimum of two years' experience working in a commercial facility or industrial environment monitoring of one or more of the following systems: HVAC, chilled water, steam, electrical, building automation or control systems.
Required Skill/ability 5: Energy management systems experience. Ability working in a commercial facility or industrial environment monitoring of one or more of the following systems: HVAC, chilled water, steam, electrical, building automation or control systems.
Posting Position Title: Facilities Operations Service Center Specialist
Required Skill/ability 3: Demonstrated ability of computer systems, data processing equipment, spreadsheet software, and a general knowledge of facility operations and building systems. Demonstrated proficiency using Microsoft Word and Excel.
Work Week: Flexible or Non-Standard (for anything other than Standard)
University Job Title: Facilities Operations Service Center Specialist
Required Skill/ability 1: Outstanding communications and customer service skills with a strong sense of responsiveness to internal and external requests. Excellent phone manner, professionalism, and interpersonal skills. Reliable attendance and punctuality.
Required Skill/ability 4: Ability to take a high level of initiative; ability to effectively identify and resolve problems independently as well as part of a team. Ability to exercise discretion, responsibility, and sound professional judgment. Ability to juggle multiple complex tasks, coordinate tasks, and meet multiple deadlines under time pressure with frequent interruptions.
Required Skill/ability 2: Ability to operate computerized monitoring system. Ability to respond to complex building problems, and initiate corrective action with minimal or no direction.
Six years of related work experience, four of them in the same job family at the next lower level, and a high school education; or four years of related work experience and an Associate degree; or little or no work experience and a Bachelor degree in a related field; or an equivalent combination of education and experience. Two years' experience working in an operation center, customer service center or equivalent.
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.