Plumbing and Maintenance Service Department - Operations Manager

Washington Based company seeking an experienced leader in the construction trade service industry.  Huge opportunity for advancement and growth.  Great team that relies on trust, integrity and enjoying the day to day challenges.

***A small overview of the duties required for the position:

• Oversee 35+ field Techs and a team of 5 support staff
• Oversee dispatch staff for smooth and efficient work order flow, from scheduling to completion
  • Ensure work order description is understood and
  • Ensure the techs have proper training on procedures
  • Ensure the right tech is sent to a job based on skill level
  • Work to improve the skill level of the service techs
  • Work to build the techs and staffs confidence, attitude
  • Ensure techs have the proper
• Manage work order scheduling, with staff, to ensure ETAs are met.
• Oversee work order completions to meet client’s criteria
• Work with Account manager team to ensure our performance score card stays in the “A” rating
• Oversee that each work order is done on time, with quality and profitable
• Work with the Account Manager team on quotes and scheduling to keep the clients happy
• Oversee the warehouse staff and mechanic to ensure an efficient use of all resources
  • Oversee the vehicle inventory and the proper operation

Work with the GM and owners to ensure the team works together as cohesive team

Must have 10+ years experience in Service Plumbing and 5+ years experience in a Supervisory role

Looking for a leader that can:

• Work with, motivate and train the field staff to be their best.
• Ensure the techs have the necessary training on protocols and procedures.
• Ensure the techs are efficient and thorough in performing repairs and maintenance
• Provide pricing and quotes to customers
• Ensure a great working relationship with our commercial clients

Must have computer experience and ability to navigate easily through programs and the internet

• Please DO NOT apply if:
  • you don’t possess these skills
  • You’re not experience in the trades
  • You feel working more than 6 hours a day sound exhausting (Yes… was said in an interview)
  • If a fast-pace office gives you a panic attack
  • If you often don’t make it to work because your cat has a cough
  • You can’t come in cause your Chi is unbalanced
  • You think spending 4 hours a day on Facebook is work

Except for ALL THAT, we look forward to hearing from you

Experience in Facility Maintenance.  Trade knowledge

Experience in Web-Portals.  

Tech supervision, training and recruitment