Operations Manager - Self-Performing Facility Maintenance Company
Ideal Services NW
Location: Tacoma, Washington
Type: Full Time
Salary: $60,000 - $100,000.
Benefits and yearly performance/Profit bonus
Plumbing and Maintenance Service Department - Operations Manager
Washington Based company seeking an experienced leader in the construction trade service industry. Huge opportunity for advancement and growth. Great team that relies on trust, integrity and enjoying the day to day challenges.
***A small overview of the duties required for the position:
Oversee 35+ field Techs and a team of 5 support staff
Oversee dispatch staff for smooth and efficient work order flow, from scheduling to completion
Ensure work order description is understood and
Ensure the techs have proper training on procedures
Ensure the right tech is sent to a job based on skill level
Work to improve the skill level of the service techs
Work to build the techs and staffs confidence, attitude
Ensure techs have the proper
Manage work order scheduling, with staff, to ensure ETAs are met.
Oversee work order completions to meet client’s criteria
Work with Account manager team to ensure our performance score card stays in the “A” rating
Oversee that each work order is done on time, with quality and profitable
Work with the Account Manager team on quotes and scheduling to keep the clients happy
Oversee the warehouse staff and mechanic to ensure an efficient use of all resources
Oversee the vehicle inventory and the proper operation
Work with the GM and owners to ensure the team works together as cohesive team
Must have 10+ years experience in Service Plumbing and 5+ years experience in a Supervisory role
Looking for a leader that can:
Work with, motivate and train the field staff to be their best.
Ensure the techs have the necessary training on protocols and procedures.
Ensure the techs are efficient and thorough in performing repairs and maintenance
Provide pricing and quotes to customers
Ensure a great working relationship with our commercial clients
Must have computer experience and ability to navigate easily through programs and the internet
Please DO NOT apply if:
you don’t possess these skills
You’re not experience in the trades
You feel working more than 6 hours a day sound exhausting (Yes… was said in an interview)
If a fast-pace office gives you a panic attack
If you often don’t make it to work because your cat has a cough
You can’t come in cause your Chi is unbalanced
You think spending 4 hours a day on Facebook is work
Except for ALL THAT, we look forward to hearing from you
Experience in Facility Maintenance. Trade knowledge
Ideal Services NW is the only Self-Performing, Facility Maintenance Provider in the Pacific Northwest that actively maintains over 500 locations in Electrical, Plumbing, and Handyman based work. We are driven by an entrepreneurial spirit of success and an understanding of technology that moves the business forward. Our goal is to be problem solvers first, innovative second, and to always be responsible for our decisions. The spirit of “Integrity First” drives our company’s owners. The prevailing sentiment of Ideal Services NW from its’ clients and peers nationwide is one of steadfast integrity.