Silicon Valley Mechanical is located in the heart of San Jose and an Industry leader in HVAC Construction, Plumbing & Piping across the Bay Area. At SVM, we pride ourselves on our people and commitment to not only provide a trusted service for our customers, but also create a warm welcoming atmosphere that inspires innovation and creativity.
We are seeking an experienced Plumbing Coordinator to add to our growing Service team. The coordinator will support our team with various tasks and will be the point of contact for our plumbing customers and field employees. This role will provide great customer service to ensure customer satisfaction for repeat business.
We provide opportunities for career growth and development.
We prioritize a balanced lifestyle and offer a Positive Pulse Program to our employees, focusing on professional, financial, health and wellness workshops.
We love giving back to the community and offer various volunteer opportunities.
We provide educational reimbursement for those who want to further their career.
Our breakroom is one of a kind with great food & beverage amenities and fun activities.
Our gym and weekly workout classes are available to all employees.
We welcome innovation and creativity at all levels.
We offer a competitive salary and robust benefits package.
What You will Do:
Maintain customer account within the system, ensuring notes reflect site protocols for our field technicians and billing information is accurate.
Schedule routine maintenance visits, service calls and quoted repairs for assigned technician team.
Monitor assigned team’s technician schedule, ensuring Foreman and Account Manager are notified of any availability changes.
Create and audit field teams work orders; ensuring ones submitted are complete with hours worked, work performed, materials/equipment used and PO number referenced.
Create and process purchase orders within assigned area.
Submit all necessary paperwork when assigned job is completed including Work Orders, Purchase Orders and Special Reports.
Generate pricing proposals for new plumbing customers and field quoted work/recommendations
Order plumbing parts for new and existing customers within assigned area as needed, ensuring lead time is communicated to assigned team.
Bill daily service calls, quoted work and T&Ms completed at the customer site, ensuring costs listed are accurate and within contract guidelines.
Review and Process customer invoices, ensuring all necessary information is included and accurate.
Perform collection calls on outstanding balances.
Address customer billing inquiries and recommend solutions as needed.
What it takes:
High School Diploma or equivalent required.
2-3 years’ experience in a coordinator role or similar role required.
Experience working at a Mechanical/Plumbing Contractor or similar field required.
Knowledge of plumbing and processing piping systems or terminology preferred.
Experience using Viewpoint or another Construction Accounting Software preferred.
Ability to communicate effectively verbally and written with team members and customers.
Maintain professionalism with SVM employees and customers.
Ability to work within a team environment, maintain organization and meet deadlines.
Ability to learn quickly and apply product knowledge.
The employee may be required to remain in a stationary position for long periods of time.
The employee may be required to occasionally move around the office.
The employee may be required to lift, push or pull up to 10 lbs.
While performing duties to the job, employees may be required to keyboard for prolonged periods.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhausted list of all responsibilities, duties and skills required.
SVM has returned to office and employee safety is our top priority. We are continuing to monitor city, county, state, and federal guidelines to ensure we are in line with current protocols. If you have any questions regarding COVID safety, please contact our HR team for clarification.
Locally based San Jose firm, Silicon Valley Mechanical, is a full service mechanical contractor, specializing in design-build commercial HVAC, plumbing, and service / maintenance, including 24-hour emergency services. Our commitment to being industry experts, providing quality service, continuous improvement, and a collaborative culture has afforded us the ability to design and execute all our projects with the utmost success and quality.
With our 130,000 SF office and fabrication facility, our project teams are able to design, manufacture, and stage ductwork, piping, and pre-skidded equipment ready for delivery and installation. We are committed to excellence and constantly increasing efficiency by detailing and fabricating utilizing the latest 3D design and manufacturing technology; in turn allowing your project(s) to be completed within your schedule and budget.